Humans of MacKeeper: EasyTiger, Travel Manager
Position: Travel Manager
Random fact: Believes that her job is to make people happy.
Let's travel back in time to your first day in the company. What was it like?
It was around 2 years ago and my first impression was "Oh god, it's a huge office. I'll get lost and I'll never find my way out." I quickly realized I need to make friends as soon as possible to survive in such a large building.
I was impressed by the atmosphere. Never before have I worked in an office where everyone is so friendly and welcoming. People smile at you, they say "Hi," and offer help when they realize you're a newcomer.
Now, two years later, when I welcome foreign partners and walk them around our office, most of them make remarks about the atmosphere. This gives me a chance to look at our company with a fresh eyes, and it always reminds me of how cool our company is.
Your nickname is EasyTiger. What does it mean for you?
Can't you see why when you're looking at me? [Laughing] Jokes aside, my zodiac sign is Leo, that's why I wanted my nickname to be a little catlike. And I also wanted to be light. I was thinking about EasyLion, but it doesn't sound that cool. So I picked EasyTiger. Long story short, I wanted to be someone “tiger-ish.”
Let's talk about your role in MacKeeper. What do you do and why is it important?
My role is to organize business trips: business trips within the country, business trips abroad, and sometimes — incoming travelers (that's when we welcome partners or guests to our office).
I process visas, book hotels and flights, as well as provide 24/7 assistance for travel-related questions that may arise during a trip. Sometimes people message me in the middle of the night saying "Hey, I can't find your email with directions to the hotel. Could you please, please, please send it again?" Basically, I organize and coordinate business trips.
Describe your typical day at work. What is your most and least favorite part of it?
My typical day at work is about five billion chats in Hangouts, plus a never-ending flow of incoming emails, plus me gracefully maneuvering around all this mess.
My favorite part of work is actual travel planning. It is the most creative part, too. That's when I search for flights, review hotel options, etc. I'm in love with the process of searching for flights. Especially, when it's a flight to the US and there are dozens of options with different connecting flights. I'm very client-oriented, so when someone says "I'd love to have a 23-hour layover in some European city", I do my best to find such a flight. That's the art of my job.
Another part of my work is more operational. It's about approving budgets, calculating expenses, and taking care of documents. I can't say it is my least favorite part, but it's obviously less creative.
How did you choose your profession? Why you do what you do?
In my case, the career chose me. Seriously.
Now, when people ask me what job would I want ideally, I say "The one I already have." But it wasn't always this way. Before this job, I could easily come up with five or six answers to this question. Now, however, I do what I want. And it is priceless.
Each time it's a new challenge. Sometimes I need to arrange a business trip to Dublin in less than two days, simply because it took so long for the embassy to issue a visa. As a result, I have to arrange the whole trip at the very last moment. I need to take care of all organizational moments in a few hours. I need to think and act really fast. And, as I said before, our department is very client-oriented. So if someone wants a flight with a layover of specific duration and in a specific city, I try to meet this request too.
Name three character traits or skills that are necessary for your job.
Attention to detail.
Hope. (You should always hope for a visa to arrive at the very last moment. You should always hope there will be no delays in connecting flights. You should never lose hope that everything will go as planned).
If you could choose any superpower to help you with your job, what would it be?
A time-management superpower to add at least 6 hours to a normal day.
Let's talk about the public image of your profession. When you tell people you're a travel manager, do they get what your job is about?
I think my job title is rather self-explanatory and pretty much describes what I do. However, people tend to focus on the easiest, most obvious aspects of my profession and forget that any profession has nuances. The backstage isn't simple. Sometimes it takes more than 50 emails in a thread to make someone happy. On average, however, it's around 40.
Describe your job in 3 words.
Changes. Synergy. Speed.
Is there something about your job that you're proud of?
I'm proud to work in a company where literally everyone is so good at what he or she does. Every day I am surrounded by professionals I can learn from.
I'm proud that one of our core values is transparency. And it's not just a word beautifully written on the wall. All processes in our company are truly transparent.
On days when you lack motivation for work, what helps you to pull yourself up and do it?
On days like this, I take the most interesting task I have for that moment and start working on it. Starting with something I really enjoy helps me beat laziness and fatigue. It always works for me.
What is your personal anti-stress recipe? How do you recharge after a busy week at work?
My best recipe is to never let stress happen in the first place. Whenever possible, I try to avoid stress. Let's face it. In most cases, you can switch your phone off for half an hour, take a walk, or make yourself a cup of tea and sit by the window to enjoy the view. If you do this every now and then, stress doesn't build up. If you don't do this, though, you won't survive. Those 50 emails in a thread will kill you.
Describe your perfect job. What field/company size/role is it?
Here at MacKeeper, I have countless opportunities to grow and even try myself in something entirely new. And I really love what I do. So if I ever leave, it will be for a company with my name on it.
Ok. Now imagine you made a decision to establish a company with your name on it. What would you say before leaving for good?
Oh, I'd wish them to find another EasyTiger. Because now I'm the only person in the room who makes jokes and laughs. I'd tell them "People, you're way too serious. Laugh more."