• How do I install MacKeeper?
    • Go to MacKeeper.com.
    • Click Download in the top right corner.
    • Open the downloaded file named MacKeeper.
    • Follow the instructions to install MacKeeper.
    Where do I find the MacKeeper installer?

    Open Finder and select Downloads from its left sidebar. The MacKeeper installation package named MacKeeper.dmg or MacKeeper.pkg is in the folder.

    Why does the MacKeeper installation take so long?

    The installation time depends on your internet connection speed. After all required data downloads from our servers, installation time takes approximately 5 minutes. If it takes longer, please contact our support team.

    What password should I enter when installing MacKeeper?

    Please enter your Mac admin password. It’s the one you use to log in to your Mac.

    How do I know when MacKeeper is finished installing?

    MacKeeper is successfully installed once you see the icon in your menu bar (it’s in the top right corner of your desktop). If you open MacKeeper, in most cases you should also see a blue Start Scan button at the bottom of the window. Now you can click Start Scan to proceed.

  • Can I use MacKeeper for free? Is the activation free?

    MacKeeper scans for items and fixes some of them for free so you can see how it works. However, to fix all items found, you’ll need to purchase a full license.

    How do I activate my MacKeeper license?
    • Open MacKeeper and go to the top left corner of your screen. Click MacKeeper next to the Apple logo and choose Enter Activation Code.
    • Look for the activation code in your inbox and copy it. Paste it in the MacKeeper window and click Apply Code.
    • Create your MacKeeper account or log in if you have one.
    • MacKeeper is activated. Enjoy it!
    Where do I find my activation code?

    Check your inbox for your MacKeeper order confirmation email. Remember to check the Spam or Junk folders as well. If you still can’t find your activation code, please contact our support team.

    Why doesn't it accept my activation code?

    Your solution depends on the error you see.

    Activation code has already been applied to your MacKeeper account. Please log in.

    This means you’ve already activated your code. Now simply log in to your MacKeeper account:

    • Open MacKeeper and go to the top left corner of your screen.
    • Click MacKeeper next to the Apple logo, choose Preferences, and open the Account tab.
    • Log in to your MacKeeper account.
    • Your valid MacKeeper license will be automatically activated.

    Your activation code is not valid

    You either entered the activation code incorrectly or you’ve entered a nonexistent activation code.

    A valid activation code must be 16 character long and include both letters and numbers.

    If you’ve already purchased MacKeeper, look for the MacKeeper order confirmation email in your inbox and copy your activation code. If you still see this error, please contact our support team.

    How do I clean my Mac with MacKeeper? What do I do after activating MacKeeper?
    • Select Find & Fix from the MacKeeper sidebar.
    • Click the blue Start Scan or Fix Items Safely button and fix the items found.
    • Once the cleanup is done, click the Finish button.
    Why is the Find & Fix scan stuck on cleaning?

    If the Find & Fix scan seems stuck or it doesn’t remove all the items, try the following:

    • Select Safe Cleanup from the left MacKeeper sidebar.
    • Click Start Scan or Clean Junk Files.
    • All cleaning items should be fixed.

    If you’re still having trouble, please contact our support team.

  • How do I manage my MacKeeper licenses?
    • Log in to your MacKeeper account at account.mackeeper.com.
    • Go to the My Licenses tab on the left sidebar.
    • Click the My Preferences button next to the license you’d like to manage.
    How do I change my MacKeeper password/email?
    • Log in to your MacKeeper account at account.mackeeper.com.
    • Click on your email address in the top-right corner and select Account Settings.
    • Click Edit next to the password or email address you want to change.
    • Enter your new password or email address and hit Save.
    How can I transfer the MacKeeper license to a new Mac?
    • Log in to your MacKeeper account at account.mackeeper.com.
    • Go to the My Licenses tab on the left sidebar.
    • Click the My Preferences button next to the license you want to transfer.
    • Click Reassign and select Unlink License.
    • Click Assign and select the Mac you want to transfer your license onto.
    • Log in to MacKeeper on your new Mac.
  • What is MacKeeper?

    MacKeeper is a set of useful tools to get your Mac performing the way it should. Get extra disk space after removing junk files, file copies, and unwanted apps. The built-in antivirus will keep your Mac safe from malware and adware. Plus, MacKeeper comes with handy optimization tools so you could do things faster on your Mac.

    What makes MacKeeper different from other cleaning apps?

    MacKeeper cleans junk files and useless apps just like other cleaning apps. But MacKeeper goes beyond by protecting your Mac from viruses, adware, and other major threats.

    Can MacKeeper protect my Mac from malware and adware?

    Yes. MacKeeper comes with antivirus protection and Adware Cleaner, a tool that detects and removes malware, viruses, Trojans, adware infections, and other major threats. Plus, you’ll always have 24/7 customer support by your side.

    Can I use MacKeeper on iPhone or iPad?

    MacKeeper was designed to clean and protect Mac computers only. However, you can install the Track My Mac app on your iPhone or iPad to monitor the current location of your Mac.

    How often should I use MacKeeper?

    Junk files are created as a result of regular computer use. There is no way you can prevent them from appearing. That’s why we suggest cleaning junk files every week to keep your Mac clean.

  • How do I reactivate my MacKeeper license?

    Your MacKeeper license activates automatically after you log in to MacKeeper on a new Mac. If it’s not active but you're logged in, try to reactivate your license:

    • Open MacKeeper and click MacKeeper next to the Apple logo in the top left corner of your screen.
    • Select Preferences > Account and click Sign Out.
    • Enter your email address and your MacKeeper account password.
    • Click Log In again.
    How do I purchase a MacKeeper license?
    • Go to MacKeeper.com.
    • Click Pricing in the top right corner of the window.
    • Choose a plan that suits you best.
    • Enter your payment details and click Instant Activation.
    Is MacKeeper a subscription-based product?

    Yes. MacKeeper is a subscription-based product that is billed in regular intervals.

    What are the prices for MacKeeper?

    MacKeeper prices start at $14.95/month. Check the current pricing or any available discounts by clicking Pricing in the top right corner of the MacKeeper website.

    Which payment methods can I use to purchase MacKeeper?

    You can purchase a MacKeeper plan with any credit or debit card issued by VISA, American Express, Mastercard, or JCB. Alternatively, you can use PayPal.

    What do I do if my order is declined?

    First, we recommend contacting your bank to clarify the reason why your payment was declined. You may also try placing your order again with another payment method — either a different card or PayPal.

    Where can I find an invoice for my MacKeeper purchase?

    You can find your invoice in the confirmation email sent by MacKeeper or Kromtech. If you can’t find it, please contact our support team by sending your request to support@mackeeper.com.

  • How do I speed up my Mac with MacKeeper?
    • First, save your progress in all open applications and quit all of them except Finder and MacKeeper.
    • Open MacKeeper and run the Safe Cleanup tool. Use it to remove junk, cache, duplicate files, local mail attachments, and things in your Trash.
    • Next, click Memory Cleaner and select Apps & Processes. Once you stop the most memory-intensive apps, your Mac should run smoother.
    • Next, go to Login Items and remove any app you don’t want to launch at startup. This will reduce your Mac’s startup time.
    • Finally, restart your Mac and enjoy its performance.
    How do I check my Mac for malware infections and remove them?

    MacKeeper can remove viruses, malware, adware, and other major threats from your Mac. Here’s how to do that:

    • Open MacKeeper and select Internet Security from the left sidebar of the MacKeeper window.
    • Select Antivirus and click Start Scan to check the entire Mac for viruses, or Custom Scan to check a specific folder or USB drive.
    • MacKeeper will scan for viruses, malware, Trojans, spyware, and other major threats.
    • If MacKeeper detects anything malicious, you can click Delete to remove this file or Quarantine to isolate it from infecting your Mac.
    • Next, select Adware Cleaner under Antivirus and click Start Scan to check your Mac for adware infections.
    • When MacKeeper finds any adware, click Delete in the bottom right corner of the window to remove it from your Mac.

    Now your Mac should be safe from security threats. If you’re still having trouble, please contact our support team.

    Can MacKeeper help free up disk space on my Mac?

    Yes, MacKeeper can help you free up gigabytes of space on your Mac. Here’s how to do that:

    • Open MacKeeper and select Find & Fix from the left sidebar.
    • Click Start Scan to find and remove junk files.
    • Select Duplicates Finder, click Start Scan, and once MacKeeper finds duplicate files, click Remove Duplicates to delete them.
    • Next, select Smart Uninstaller and click Start Scan.
    • Select the unneeded application, widgets, plugins, and extensions you want to get rid of.
    • Click Remove Selected.

    Enjoy the extra breathing room with all that free disk space.

    Does MacKeeper delete adware and popups?

    MacKeeper doesn’t block ads, but it comes with Adware Cleaner to delete adware — annoying apps that bombard your Mac with popups. Here’s how to use it:

    • Open MacKeeper.
    • Open Internet Security at the left sidebar.
    • Select Adware Cleaner and click Start Scan.
    • See if Adware Cleaner detects any adware infections.
    • Delete adware items by clicking the blue Delete button at the bottom right corner of the window.
    How do I remove unneeded duplicates with MacKeeper?

    MacKeeper comes with Duplicates Finder. This tool detects file copies scattered all over your Mac while keeping original files safe.

    Here’s how to remove useless file copies:

    • Open MacKeeper and select Duplicates Finder from the left sidebar.
    • Click Start Scan to scan your entire Mac for duplicate files. Alternatively, you can click Custom Scan to check a specific folder for file copies.
    • See the list of duplicate files to the left. Click any item in this list to see the preview and location of each file copy found.
    • Select which duplicate files you want to remove. By default, MacKeeper selects all file copies, but you can manually review which ones to keep and which to delete.
    • Once you select which files copies to remove, click Remove Duplicates.
    • Click Finish and remember to empty your Trash.
    How do I update the apps installed on my Mac with MacKeeper?

    MacKeeper comes with Update Tracker. It’s an easy way to find the latest version for most of your Mac apps.

    Here’s how to update your apps to the latest versions available:

    • Open MacKeeper and select Update Tracker from the left sidebar.
    • Click Scan for Updates to check which of your apps can be updated.
    • See the list of apps to update. You can click on each item to learn more about what’s new in this update, update requirements, and the version of the app installed on your Mac.
    • Select the apps to update and click the blue Update All or Update button.
    • MacKeeper will ask your permission to quit the apps you want to update in case they’re still open.

    That’s it. Your apps are now updated to the latest versions.

  • How can I find my lost or stolen Mac?

    MacKeeper comes with an alert system called Track My Mac. It’s designed to help you find your Mac if it gets lost or stolen. Here’s how to activate it:

    • Open MacKeeper and select Track My Mac from the left sidebar.
    • Click the blue Install Track My Mac button at the bottom.
    • Create your free MacKeeper account.

      If you already have one, click Log In in the top right corner of the window and log in to your MacKeeper account.

    • Click Install Track My Mac again and select Agree in the next window.
    • Click MacKeeper next to the Apple logo, choose Preferences, and open the Track My Mac tab.
    • Check the boxes for Enable Location Tracker and Snapshot the Intruder.
    • Install the Track My Mac for your iPhone or Android smartphone.
    • Log in to Track My Mac on your phone using your MacKeeper account credentials.

    Now if your Mac goes missing, you’ll be able to find it once it’s connected to the internet. Open Track My Mac on your phone, tap the Reports tab, and tap on the latest report. You’ll see the pic of the suspect along with his location and network details.

    Send this report to your email, print it, and take it to the police. It’ll help them get your Mac back.

    How can I set up the Track My Mac service?

    You can find all information as well as a setup guide on the official web-site: https://trackmymac.com/ Simply click on the Download for Mac button to check the more detailed instructions.

    Why do I get Lock Screen reports with the snapshots of me? I see a green light near my webcam.

    If you see a green light near your webcam when you’re not using it, or you’re receiving snapshots of you at your Mac, you’ll need to customize your Track My Mac settings:

    • Open MacKeeper and click MacKeeper next to the Apple logo in the top right corner of your screen.
    • Select Preferences and go to the Track My Mac tab.
    • Find Screen Locker Options and select After 5th entry attempt from the drop-down menu.

    Alternatively, you can turn off the Screen Locker feature to see if this is the reason for your webcam’s green light. However, for security reasons we recommend that you keep the Screen Locker Options checkbox always selected.

  • How do I uninstall MacKeeper?

    Before you start, quit the MacKeeper app. To do so, click the Cmd and Q keys simultaneously.

    • Click Finder, select Applications from its left sidebar, and find MacKeeper from the apps list.
    • Drag the MacKeeper icon to the Trash.
    • Enter your Mac password and click OK to confirm.
    • Empty the Trash and restart your Mac.