返金ポリシー

However, if you are not entirely satisfied with MacKeeper software or services, including MacKeeper Premium Services ("MKPS"), Security Tech Care (“STC”), or Performance Tech Care (“PTC”) by MKPS, you may request a refund in accordance with the terms outlined below.

返金の対象について

MacKeeper

30 日間返金保証に基づき、初回購入日から 30 日以内に返金リクエストがあれば、6 か月プランおよび 1 年プランは全額返金の対象となります。

NOTE: If the MacKeeper license is used for more than 6 months, it becomes non-refundable.

Monthly subscriptions (month to month renewals):
The purchase of a monthly subscription is eligible for a full refund if requested within 14 days of the date of purchase. NOTE: Refunds outside of the outlined periods may be considered at our discretion. If you are unable to request a refund within our refund request form, please contact us directly via email: billing@mackeeper.com

MKPS, STC, PTC

We offer a 14-day money-back guarantee for all subscription plans of Premium Services, STC, and PTC. These terms apply to both initial purchases and subsequent rebills of the subscription plans.

Please note that refund requests are only accepted during the active subscription period. Any requests made outside these terms may be reviewed at our discretion.

Refund After 14 Days for MKPS. If you request a refund after 14 days but within 6 months of your payment (including any rebills), you may receive a partial refund based on the cost difference between your plan and a 1-month plan (USD 199).

Note: However, if you have had your devices fixed more than 3 times during the 6 months, then an additional $69 will be deducted from the amount to be refunded for every next fix that came after the third one. Non-applicable to STC and PTC.

Non-Refundable Cases. If you have used the service for more than 6 months or 10 times during the 6 months, the subscription becomes non-refundable.

Refund After 14 Days for STC and PTC. If you request a refund after 14 days but within 3 months of your payment (including any rebills), you may be eligible for a partial refund, calculated based on the cost difference between your plan and USD 99. Refund requests made after 3 months but within 6 months will not be eligible for any refund.

返金手続きについて

1. Submit a Request:
Contact us directly at billing@mackeeper.com

2. 審査プロセス：
リクエストを受け取り次第、カスタマーサポートチームが審査、処理いたします。審査には 1～5 営業日ほどかかります。

3. 返金にかかる日数：
返金が承認されると、5～15 日以内に返金いたします。銀行によって処理にかかる日数が異なります。処理手数料が差し引かれますのでご了承ください。

Important Notes. After a refund is issued, you must uninstall and delete all copies of the software from your device(s). Continued use of any of our products or services after a refund has been issued is strictly prohibited, and any previously granted licenses will be revoked.

ご不明な点がありましたら、billing@mackeeper.com にお問い合わせください。