Account registration data. You may access our Websites, without providing any of your data. However, to use the full range of Clario Services you will be required to create a proper MacKeeper Account ("Account"). To create an Account you will need to provide us with:
- Login and password;
- Email address.
- Communication method with Customer Support (via emails, chats or calls).
Please note that within an Account creation process we will check if your email address provided therein ever gets compromised in data breaches as well as turn on monitoring of related password leaks to ensure your security. If you do not want us to enable data breach monitoring you are free to opt-out from this on the Account registration stage or turn-off the feature within the Product.
You can create a MacKeeper account using sign-in services such as Facebook Connect. These services will authenticate your identity and provide you with an option to share certain personal data with us such as:
This data will pre-populate our sign up form and allow you to create an Account and use Clario Services.
Data that we receive automatically. When you enter to our Website, in addition to the data you enter yourself, we may collect some information automatically for optimizing your experience when using our products and improving the products itself, including:
- Device information;
- User configuration information;
- Browser information.
Data collected via Products. When you use Products, we may collect different types of data, depending on a Product that you are using. For example:
Via MacKeeper™ we collect:
- Information about your device (OS version, ZD version, device name, model, and serial number, MAC address, platform, overall system information);
- IP addresses;
- Information about your apps (e.g. versions, size, date of the last update, etc.), services, and software and/or hardware you use;
- Results of Find & Fix scan;
- Browser information (for instance, name; version, default search page);
- Network or Wifi details;
- Your activity information (bugs, crashes, or system errors).
Via “ZoomDiagnostics” we collect:
- OS version;
- ZD version;
- Computer type;
Note, during the fix session, an agent may install “ZoomDiagnostics” tool on your computer. It is a diagnostic tool that analyzes your computer, gathers basic information about the system properties and settings, and displays it in a comprehensible manner.
This tool can also detect some problems on your computer while working in the background. For example, if something is wrong with the computer system, installed applications, or the memory is full, you may see some notifications with appropriate advice and instructions related to your situation.
We do not collect any personal data through this tool.
Via Customer Support we collect:
- Audio and/or video recording of a call/session;
- Static images of your screen, which may be captured during the session only;
- Chat correspondence;
- Telephone number (in case of a call);
- Your personal email;
- Full name;
- Mailing address;
- The password to the system (in case of remote fixes);
- Information about your device, services and software you used.
Usage statistics and crash reports. By default, we collect usage statistics and crash reports while you use our web browser extension. This helps us improve our Products and provide you with the best possible online user experience.
Usage statistics contain information such as your preferences, button clicks, performance statistics, and memory usage. Also, these statistics include information about the websites you visit and your usage of them. This helps us analyze our browser extension performance and make it better suited and effective for you. For example, we may collect statistics to identify slow loading webpages or sites with push notifications as part of their functionality.
Crash reports contain system information recorded at the time of the crash, and may contain web page URLs, depending on what was happening when the crash report was triggered.
You can change whether usage statistics and crash reports are sent to us any time. You can also turn them off via MacKeeper preferences and/or Settings tab of the Chrome extension.
Third-party data. Some of your personal data, such as your name, email address, zip code, the last four digits of the credit card number, the type of subscription you bought, it's price, etc. may be processed and provided to us by third parties, such as cleverbridge©, PayPro Global©, and RevenueWire®. Please note that we don't process information about your credit card number or other payment data - your credit card is passed directly to our payment processor and doesn’t ever go through our servers.
To make your investigation easier, we would like to provide you with the links to third-party policies:
MK Premium Services. MK Premium Services offers remote access service to assist in diagnosing and resolving technical and system issues that appear on your computer. To perform a remote connection, an agent from MK Premium Services must receive your prior explicit consent to do so. Explicit consent — also known as express or direct consent — means that an individual is clearly presented with an option to agree or disagree with the collection, use, or disclosure of personal data and unambiguously signals his or her agreement.
Additionally, you can terminate the connection at any time. Agent will describe to you how to disconnect.
The entire process allows agent to access your device remotely to diagnose any conditions that may interfere with its performance, and either repair it or provide advice on what options are available to fix the issue. By taking advantage of this service, you are giving agents permission to log in to your computer, which may contain your personal data, files, documents, etc.
We strongly recommend that you secure your sensitive files before the agent connects to your computer remotely. Please do not leave these files on your desktop, as it is your responsibility to make your valuable information inaccessible to prevent any type of data loss or corruption. To make your files inaccessible to others, you can use built-in encryption tools on your computer.
Here you can find the step-by-step instructions on how to do so:
In addition, we would like to inform you that even if you do not secure or encrypt your files and they are stored on your desktop, agent will only search your computer in order to identify and correct any conditions on your computer that may hinder its performance and will attempt to limit their interaction with your files to a minimum.
Children’s data. We don’t process personal data of anyone who is below the age of 13 or the equivalent age as specified by law in your jurisdiction without prior parental consent. If you are under 13 years of age, then please do not use or access Clario Services. We will delete personal data of a child under 13 which is being processed without parental consent. If you are a parent or guardian and discover that your child is using Clario Services, then you may contact us at email@example.com and request to delete that child’s personal data.