Is MacKeeper a Virus? Definitely Not
Imagine that you are downloading a program from the official company website, trying to open it and suddenly see the alarm that the file is potentially dangerous or unwanted. Oftentimes security software vendors do not explain what they consider “potentially unwanted” to their customers, creating further confusion.
According to OPSWAT, no anti-malware engine is perfect. With more than 8 million new threats emerging each month, it would be impossible for any single product to provide guaranteed protection 100% of the time.
Unfortunately, we at Kromtech have also experienced situations when some antiviruses falsely marked MacKeeper as a virus or a potentially unwanted applications (PUA).
What can you do in such case?
Submit the False Positive Report to the Security Software Vendor
As software developers we strongly advise you to submit a “false positive” report to the vendor. For large security software vendors it may take many false positive submissions before they are noticed and can invest their time and resources to investigate.
- Go to the official website of your Security Software
- Find the page where you can report a False Positive Detection
- Otherwise contact the support department to find the submission form
How can you check any other application or file that is downloaded from the Internet?
Make a NoDistribute scan
When you download a file that is marked as a virus, but you believe that it’s not, make a quick scan to see more results. NoDistribute makes a scan by using 35 antivirus programs so that you could see the most exact results.
- Go to http://nodistribute.com/
- Upload a file
If most antiviruses mark the file as malware, then your antivirus was right.
Mark the file as 'do not scan'
After making sure that the program is clean though the vendor keeps detecting it as malicious, mark the file as 'do not scan'.
Contact Us
If you have any questions, comments, or suggestions,
contact us in writing at
7 Stratford Place, Marylebone, London, United Kingdom, W1C 1AY
or via contacting our customer support at
support@mackeeper.com
- (US) 1 (888) 572-5876
- (AU) 1 (800) 462-715
- (UK) 0 (808) 189-1280
Additional services may be offered via MacKeeper contact center.
Contact Us
Call us 24/7
on any matter
on any matter
