Terms of Use
Last Updated: 05.09.2025
These Terms of Use govern the provision of remote information technology support services, provided by Clario Tech DMCC, with its principal office at Jumeirah Lakes Towers, Dubai, UAE (“Provider,” “we,” “us,” or “our”) to business clients (“Client,” “you,” or “your”). These Terms of Use, together with any applicable Order Forms, Privacy Policy, Data Processing Agreement (DPA), and any other exhibits, appendices, or schedules incorporated herein by reference (collectively, the “Terms” or "Agreement") govern the provision of Services and set forth the terms and conditions under which Client may access, engage, and utilize the Services. By accessing, engaging, or otherwise utilizing the Services, the Client acknowledges and agrees to be legally bound by these Terms.
Acceptance of Terms
By placing an order, signing the Order Form, clicking “I Agree,” “Accept,” or any similar button, installing, accessing, or otherwise using the Services, you acknowledge and agree to be bound by these Terms and any applicable policies incorporated herein by reference (i.e., Privacy Policy). You further represent and warrant that you have the legal authority to enter into this Agreement on behalf of yourself and/or the business entity you represent, in accordance with the laws of your jurisdiction.
If you do not agree to these Terms, you must not access or use the Services.
We may update or modify these Terms at our sole discretion. Any changes will be reflected by updating the “Last Updated” date. By continuing to use the Services after such changes are posted, you accept and agree to the revised Agreement. It is your responsibility to regularly review these terms to stay informed of any updates.
1. Scope of Services
1.1 General. We provide remote Services to business customers, subject to these Terms, any applicable subscription plan, and the specific terms set forth in the executed Order Form or service agreement (collectively, the “Order Form”). The Order Form defines the applicable service package, fees, and included features.
1.2 The Services. Upon purchasing the Services, you will receive access to general security technical support for macOS and iOS devices.
1.3 Included Support. Depending on your subscription plan and as specified in the applicable Order Form, the Services may include assistance with:
(a) Account Security & Privacy Settings
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Setting up two-factor authentication
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Setting, changing, or resetting account passwords
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Verifying existing account security settings
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Assisting with account recovery in case of a breach
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Checking for email address data leaks
(b) App Security & Privacy Settings
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Installing or rolling back updates
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Verifying current app security settings
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Managing cookies and related browser settings
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Blocking advertisements
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Installing antivirus software and performing scans
(c) System Security & Privacy Settings
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Installing system updates
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Verifying or configuring the following: Bluetooth, AirDrop, FileVault, Screen Saver/auto-lock, Sharing Settings, Lockdown Mode
(d) Secure Internet & Network Settings
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Setting, changing, or resetting network passwords
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Verifying devices connected to the network
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Configuring firewalls
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Installing and configuring VPNs
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Setting DNS and proxy configurations
(e) Data Security on Your Device
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Setting up data backups
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Encrypting data
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Providing consultations and answers to security and privacy-related questions
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Assisting with other related security or privacy requests, as reasonably determined by us
2. Client Responsibilities
2.1 General Obligations. The Client agrees to:
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Grant Access. Provide the Provider with remote access and the admin-level access, including credentials (login and password), to its computer or other devices as necessary for the purpose of delivering remote technical support, and represent that the Client is authorized to grant such access.
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Provide Information. Furnish accurate, complete, and up-to-date information, and grant timely access to systems, devices, and personnel as reasonably required for the Provider to perform the Services.
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Restrict Sensitive Content. Refrain from accessing, displaying, or having open on any device applications, websites, email accounts, or other content containing sensitive personal, financial, security, or password-protected information during any remote support sessions or while the Provider is performing the Services.
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Maintain Safeguards. Implement and maintain appropriate internal safeguards, backups, and security measures to protect its systems, data, and networks.
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Ensure Cooperation. Ensure that authorized personnel are reasonably available to cooperate with the Provider throughout the provision of the Services.
2.2 Data Backup Responsibility. The Client acknowledges and agrees that, prior to the commencement of any Services, it is the Client’s sole responsibility to:
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Back up all data, software, files, and information stored on any equipment, devices, or storage media prior to any activities undertaken by the Provider via the Services.
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Remove all removable storage media, including but not limited to tapes, CDs, DVDs, USB drives, or other electronic media.
Disclaimer: Whether or not backup services are requested from the Provider, the Provider shall not be liable for any loss, disclosure, alteration, or corruption of data, software, files, or media.
3. Consent to Communications
By providing a phone number during registration, in connection with the Services, or during communications with the Provider’s team, the Client consents to receive calls (including via autodialing technology) from the Provider at the provided mobile or landline number. Providing a phone number is optional and does not affect access to the Services.
4. Authorizations
4.1 Authorization for Remote Access. By using the Services, the Client authorizes the Provider to remotely access and control Client’s devices (computer or mobile) for the purposes of diagnosis, support, service, and repair. This authorization includes downloading necessary software and modifying system settings as required. Remote sessions will only be initiated with the Client’s consent, and the Client must follow the Provider’s instructions to proceed.
4.2 Authorization to Accept Software Licenses.
a. License Agreements. The use of our proprietary software, together with any third-party software, tools, libraries, or components incorporated into, or otherwise made available as part of, the Services (collectively, the “Software”), is subject to the applicable license terms and conditions governing such software (each, a “License Agreement”). Certain License Agreements may be presented to you at the time of download, installation, or first use. By accessing or using the Services or the Software, you acknowledge and agree to be bound by all applicable License Agreements.
b. Authorization. You expressly authorize the Provider to download, install, update, configure, and execute the Software on your systems or devices as reasonably necessary for the provision of the Services. You further appoint the Provider, on a limited agency basis, to accept and bind you to any applicable third-party License Agreements solely in connection with the deployment or use of the Software within the scope of the Services. The Provider reserves the right, in its sole discretion, to remove or disable any Software at any time during or after the provision or termination of the Services.
c. Data Rights. The Provider may collect, process, store, and retain log files, telemetry, diagnostic information, and transactional data generated by or through third-party software tools in the course of delivering the Services. All right, title, and interest in and to such data shall vest exclusively in the Provider, subject only to any mandatory rights you may hold under applicable law.
d. Precedence. In the event of a direct conflict between the terms of these Terms and the terms of a third-party License Agreement, the terms of the applicable License Agreement shall govern solely with respect to the use of the specific third-party component in question. For the avoidance of doubt, these Terms shall continue to govern your overall rights and obligations with respect to the Services and the Software, including without limitation any integration, modification, combination, or derivative use of third-party components within the Services.
5. Third-Party Software
The Provider may, when necessary, use third-party remote access software (such as LogMeIn® or TeamViewer®) to deliver support or maintenance services. Use of these tools is subject to the separate license terms and privacy policies of the respective software providers. By using the Services, the Client acknowledges and agrees that such third-party terms may apply. We encourage the Client to review these terms, including LogMeIn's
Terms of Service and
Privacy Policy, as well as TeamViewer’s
End-User License Agreement and
Privacy Notice, before allowing remote access. If the Client does not wish to accept the applicable third-party terms, the Client should not permit remote access and may contact the Provider for alternative support arrangements (if available).
6. Monitoring of Services
The Provider may monitor and record telephone calls and online sessions for purposes of quality assurance, internal training, customer support, and compliance with applicable law. By using the Services, the Client consents to such monitoring and recording.
The Provider may use or disclose information obtained during monitoring as reasonably necessary to:
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Comply with applicable laws or governmental requests;
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Deliver and improve the Services;
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Protect the Provider’s rights or the rights of other users.
The Client acknowledges that call recording is an essential part of service quality assurance and may not opt out during the term of this Agreement.
7. Access and Security
7.1. Authorization and Access. The Client shall provide the Provider with remote access to its computers, networks, and other devices as reasonably necessary for the delivery of the Services. The Client represents and warrants that it is authorized to grant such access and that such access does not violate any third-party rights or applicable law.
7.2. Client Obligations. The Client shall comply with the obligations set forth in Clause 2 of these Terms, including, without limitation:
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Maintaining up-to-date security measures, including firewalls, antivirus software, and data backups;
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Providing accurate, complete, and timely information necessary for the Provider to perform the Services;
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Ensuring that authorized personnel are reasonably available to cooperate with the Provider during the provision of the Services;
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Refraining from accessing, displaying, or having open on any device applications, websites, email accounts, or other content containing sensitive personal, financial, security, or password-protected information during any remote support sessions.
7.3. Provider Rights and Responsibilities. The Provider may: (a) Access the Client’s systems remotely to provide, update, maintain, and troubleshoot the Services; and (b) Take any actions reasonably necessary to protect the integrity, performance, and security of the Services.
7.4. Security and Data Handling. The Provider shall implement commercially reasonable technical and organizational measures to protect the confidentiality and security of the Client’s data in accordance with applicable law. The Provider shall not be responsible for any loss, corruption, or unauthorized access to data resulting from:
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The Client’s failure to comply with its obligations under this clause;
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Actions by third parties beyond the Provider’s reasonable control; or
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Use of the Services in violation of these Terms or applicable law.
7.5. Confidentiality. The Provider will use commercially reasonable efforts to maintain the confidentiality and security of the Client’s data during all remote sessions.
8. Limitations of Service
The Services are provided for professional IT support only and are not a substitute for full business continuity, disaster recovery, or cybersecurity measures. The Provider does not guarantee that all issues will be resolved or that the Services will prevent all security threats, disruptions, or data loss.
The Provider may suspend, limit, or stop the Services at its discretion, including if system requirements are not met, the Client uses the Services excessively or abusively, or the Client behaves inappropriately.
The Provider is not responsible for delays or failures caused by events beyond its control, such as power outages, internet disruptions, hardware failures, or other external factors.
9. Fees and Payment
The Services are provided under a separate subscription package, with fees set out in the applicable Order Form. All fees are exclusive of applicable taxes and are due according to the payment terms in the Order Form.
Client shall pay all subscription fees as set forth in the applicable Order Form. Unless otherwise specified in the Order Form, all amounts due shall be payable within ten (10) calendar days of the Provider's issuance of the applicable invoice. Any subscription fees unpaid by the due date shall thereafter accrue interest at the rate of twelve percent (12%) per annum (or the maximum rate permitted by applicable law, whichever is less) from the due date until the date such amount is paid in full. The Provider may suspend or terminate the Services for any overdue amounts. The Client remains responsible for all unpaid fees.
10. Confidentiality
Each party may share confidential information with the other in connection with the Services. Both parties agree to:
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Keep such information confidential;
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Use it only to perform or receive the Services;
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Not disclose it to anyone except employees or contractors who need it and are bound by similar confidentiality obligations.
Confidential information does not include information that is publicly known, already known to the recipient, or independently developed.
If disclosure is required by law, the recipient must give prompt notice so the other party can seek protection. Upon request or termination, confidential information must be returned or destroyed, except as required by law.
These obligations survive termination of the Services.
11. Data Handling
The Provider will handle any personal data in line with applicable data protection laws. While providing the Services, the Provider may access or process data from the Client’s systems, including technical and personal data. All data will be handled according to the Provider’s Privacy Policy.
The Provider will use the data only to deliver the Services and will take reasonable measures to keep it secure. The Client is responsible for ensuring any personal or sensitive data shared with the Provider complies with applicable law. By using the Services, the Client agrees to this data handling.
12. Intellectual Property
All intellectual property in the methods, tools, and materials used by the Provider remains the property of the Provider or its licensors. The Client receives only a limited right to use outputs necessary for internal business operations.
13. Limitation of Liability
EXCEPT AS EXPRESSLY SET FORTH IN THIS AGREEMENT, THE SERVICES AND ANY SOFTWARE PROVIDED HEREUNDER ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PROVIDER DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, QUALITY, PERFORMANCE, OR ACCURACY. THE PROVIDER DOES NOT WARRANT THAT THE SERVICES WILL MEET CLIENT'S REQUIREMENTS, BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT ALL DEFECTS WILL BE CORRECTED. THE PROVIDER MAKES NO WARRANTIES REGARDING THE RESULTS OF THE SERVICES OR THAT THE SERVICES WILL PREVENT ALL SECURITY THREATS, SYSTEM FAILURES, OR DATA LOSS. THE FOREGOING DISCLAIMERS ARE AN ESSENTIAL PART OF THIS AGREEMENT AND FORMED THE BASIS FOR DETERMINING THE FEES CHARGED FOR THE SERVICES. IN JURISDICTIONS WHERE CERTAIN WARRANTIES CANNOT BE DISCLAIMED, THE PROVIDER'S WARRANTIES SHALL BE LIMITED TO THE MINIMUM PERIOD AND SCOPE REQUIRED BY APPLICABLE LAW.
The Client acknowledges that it is solely responsible for securing its systems, devices, networks, and data. To the maximum extent permitted by law, the Provider shall not be liable for any indirect, incidental, consequential, or punitive damages, including but not limited to loss of data, loss of business, or reputational harm arising from remote access, the provision of Services, or the Client’s failure to adhere to security obligations.
The Provider’s total aggregate liability for all claims arising out of or related to the Services, whether in contract, tort, or otherwise, shall not exceed the fees paid by the Client for the Services that caused the claim.
In jurisdictions where any part of this limitation is prohibited or unenforceable, the Provider’s liability shall be limited to the maximum extent permitted by applicable law.
Neither party shall be liable for any failure or delay in performance under this Agreement which is due to fire, flood, earthquake, elements of nature or acts of God, acts of war, terrorism, riots, civil disorders, rebellions or revolutions, or any other cause beyond the reasonable control of such party.
14. Term and Termination
This Agreement shall remain in effect for as long as any Order Form is in force and until all obligations hereunder have been fulfilled or properly terminated in accordance with the terms hereof.
At the end of the subscription term specified in the applicable Order Form, the subscription will automatically renew for an additional term of the same duration under the then-current terms and conditions, unless otherwise explicitly stated in the Order Form or unless either party provides written notice fourteen (14) days prior to the end of the then-current subscription term.
In the event Client executes an Order Form for additional Services during any existing subscription term or renewal term, Client agrees that the subscription term of such additional Order Form shall be prorated to align with the existing subscription term or renewal term so that the termination of all current and existing subscription terms and all subsequent renewal terms shall coincide and take effect on the same date. Applicable fees shall be prorated in accordance with any prorated subscription term or renewal term.
Notwithstanding the foregoing, except as otherwise specified in an Order Form: (a) the fees for each unit of pricing during any renewed subscription term may be increased by up to ten percent (10%) of the applicable fees in the immediately preceding subscription term; and (b) any free period or promotional pricing provided during the expiring subscription term shall not apply to the renewed subscription term.
Either party may terminate this Agreement by providing fourteen (14) days’ written notice for any reason, or immediately if the other party materially breaches the Agreement and fails to remedy the breach within thirty (30) days. The Provider may also suspend or terminate the Services immediately if fees are unpaid, the Services are misused, or to protect its systems, personnel, or third-party providers.
Upon termination or expiration of this Agreement, the Client must cease all use of the Services. The Provider may delete or disable access to associated data, and any unpaid fees remain due. Provisions relating to confidentiality, intellectual property, liability, and data protection shall survive termination.
15. Dispute Resolution and Governing Law
Any disputes arising from or related to the Services must first be addressed in good faith through written notice to our designated email, allowing thirty (30) business days for negotiation.
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U.S. Clients: This Agreement is governed by California law, excluding its conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods. Unresolved disputes will be resolved by binding arbitration under the American Arbitration Association (AAA) Commercial Arbitration Rules, conducted in California or another U.S. location we designate. The arbitrator’s decision is final and enforceable.
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Non-U.S. Clients: This Agreement is governed by the laws of England and Wales, subject to mandatory local consumer protection laws. Unresolved disputes will be resolved by arbitration under the London Court of International Arbitration (LCIA) Rules, seated in London, in English, before a single arbitrator.
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Class Action Waiver: All claims must be brought individually. Clients waive any right to participate in class actions, class arbitration, or representative proceedings.
16. Amendments
The Provider reserves the right to update these Terms from time to time. The Client will be notified of material changes in advance. Continued use of the Services constitutes acceptance of the updated Terms.
17. Contact
For any questions regarding these Terms, please contact:
legal@weareclario.com.
