Mac Fixes

Fix: Spotify Slow, Crashing or Not Working on Mac

To many of us, music is an indispensable part of all day-to-day activities. Dancing away to favorite tunes when cleaning the house, biding your time in a traffic jam listening to some indie, or putting on pleasant background jazz for a romantic evening - every moment is accompanied by a melody.


Spotify is one of the most popular music streaming services in the world, allowing millions of users to connect with their artists of choice. Therefore, when the app doesn’t work properly or crashes in the middle of the song, it creates mass annoyance and frustration. Why does it happen and how do you fix it?

Why is Spotify so slow on Mac?

While the mobile client doesn’t generally cause any problems, the desktop app breaks down relatively easily. For a long time, it was not clear why that is the case, until someone realized that Spotify cache is extremely poorly managed. It adds up over time, growing into an intimidatingly-large segment that takes up your Mac’s memory and causes the app itself to load slowly.

Clear Spotify cache on Mac

Luckily, you can easily clear out Spotify cache yourself if you follow these steps:

1. Quit Spotify

2. Open Finder

3. In the top menu bar, click on Go and select Go to Folder from the drop-down menu

4. Type in ~/Library/Caches/ and hit Enter to be transferred to the hidden library folder

5. Find the com.spotify.client folder. Open it and delete all the components

com.spotify.client folder in the hidden library folder in finder

6. Go back to the Library folder

7. Locate the Application Support folder on the top of the list

8. In that folder, scroll down to the folder named Spotify

9. Open it and find a file called prefs

10. Open the file in the text editor. Scroll down to the end and add the following text to the very end of the file: storage.size=1024. This will limit the size of your cache and prevent it from bulking up in the future

changes to prefs text file in the spotify folder

11. Save the file

12. Back in the Spotify folder, locate the PersistentCache folder and delete it

move to trash persistentcache folder

13. Empty trash


Alternatively, you can use MacKeeper to clear cache automatically in a matter of seconds.

Why does Spotify keep crashing on Mac?

Desktop client crashes are not unusual, and the most common concern in these situations is an outdated macOS.


Before you start panicking, make sure that you’re running the latest version of the operating system on your computer — for MacBooks that have been released after mid-2012, it’s Catalina. Go to the Apple menu and select System Preferences Software Update to check if anything is available. Make sure that your Spotify is up to date too.

Spotify keeps freezing

If you have updated your computer and Spotify keeps crashing regardless, try reinstalling the app. Follow these steps:

  1. Quit Spotify
  2. Open Finder
  3. In the top menu bar, click on Go and select Go to Folder from the drop-down menu
  4. Type in ~/Library and hit Enter to go to the hidden Library folder
  5. Locate the Caches folder and the com.spotify.Client folder inside it
  6. Delete the folder or the local files
  7. Go back to the main Library folder. Find the Application Support folder on top of the list
  8. Scroll down until you see the Spotify folder — delete it
  9. Install Spotify again

Spotify not working or won’t open on Mac

Sometimes when you try to open Spotify you see a black screen for a split second and then the app suddenly shuts itself down. In this case, the first thing you should do is attempt a clean reinstall as described above. If that doesn’t help, try disabling the Hardware Acceleration: click on the Spotify menu in the top left corner of the screen and find the option in the drop-down menu that appears.


Occasionally you might come across Spotify error code 3 or error code 17 on Mac. Both of these prevent you from accessing your account and may be followed by the application crashing. The error 3 code is caused by an incorrect password or interference by a VPN app - in this case, you can simply do a reset. In contrast, the error code 17 problem arises due to incomplete app installation or a virus infection. A reinstall and a malware check would be beneficial.

The Spotify application is not responding

If you experience a sudden glitch in Spotify followed by the “Application not responding” message, perform a clean reinstall of the client. It can be due to an overloaded cache.

Spotify web player not working

Despite the Spotify web player’s dazzling popularity, it’s still a deeply flawed website that frequently crashes and stops responding. One thing to do to prevent issues with it is to simply switch to one of the Spotify apps — problematic as they are, they’re not nearly as annoying as the web client.


However, if you prefer to stream music from your browser, there are a few things you can do if Spotify stops working:

1. Open Spotify in a private window. If that solves the problem, disable your browser extensions and clear cache

2. If you’re using Chrome or Firefox, playback of protected content may be disabled in your browser. Make sure you enable it in Settings. In Chrome, go to Privacy and SecuritySite Settings and scroll all the way down to find the required option. In Firefox, go to PreferencesGeneral and scroll down to tick the box next to “Play DRM-controlled content

enable protected content in firefox settings

3. You cannot use Spotify on Safari! If you want to use the web client, switch to a different browser

Spotify keeps pausing

If you’re tired of Spotify pausing randomly in the middle of your songs and playlists, simply reinstalling the app or clearing out cache won’t help. However, there is one trick that will help you out of this:

1. Go to your Account Overview page and click the “Sign Out Everywhere” button. This will sign you out of all of your accounts on all devices

2. Open Spotify on your Mac and sign in

3. Try using the app again. If it works, sync with other devices

sign out of all accounts in spotify account settings

As brilliant as Spotify is, it’s not without its shortcomings. It’s easy enough to deal with the app occasionally freezing or crashing, but in the long term you will end up spending a lot of time sorting it out. Why not try MacKeeper? Whenever the issue stems from an overloaded cache, full storage, or malware infection, you can count on the cleaner to resolve it within moments. Download today and start improving your Mac’s performance!



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