Refund Policy

Before clicking on the button “REFUND REQUEST”, please read the terms of our refund policy carefully.

REFUND REQUEST

ARE YOU ENTITLED TO A REFUND?

MACKEEPER

Semi-annual and Annual subscriptions:
Under our 30-day Money Back Guarantee, the purchase of semi-annual and annual subscriptions are eligible for a full refund, if requested within 30-days of the date of the initial (first) purchase.

NOTE: If the MacKeeper license is used for more than 6 months, it becomes non-refundable.

Monthly subscriptions (month to month renewals):
The purchase of a monthly subscription is eligible for a full refund, if requested within 14-days of the date of purchase.

NOTE: Refunds outside of the outlined periods may be considered at our discretion. If you are unable to request a refund within our refund request form, please contact us directly via email: billing@mackeeper.com.

PREMIUM SERVICES

Clario offers a 14-day money-back guarantee for all subscription plans of Premium Services. These terms apply to both initial purchases and subsequent rebills of the subscription plans.

Please note that refund requests are only accepted during the active subscription period. Any requests made outside these terms may be reviewed at our discretion.

Refund After 14 Days. If you request a refund after 14 days but within 6 months of your payment (including any rebills), you may receive a partial refund based on the cost difference between your plan and a 1-month plan ($199).

NOTE: However, if you have had your devices fixed more than 3 times during the 6-month period, then an additional $69 will be deducted from the amount to be refunded for every next fix that came after the third one.

Non-Refundable Cases. If you have used the service for more than 6 months or 10 times during the 6-month period, the subscription becomes non-refundable.

WHAT IS THE REFUND PROCEDURE?

1. Submit a Request:
Submit your refund request using our online form, or contact us directly at billing@mackeeper.com

2. Review Process:
Once your request is received, our Customer Support team will review and process it. This may take between 1 to 5 business days.

3. Refund Timeframe:
If approved, refunds will be processed within 5 to 15 business days, depending on your bank's processing time. Please note that processing fees are non-refundable.

Important Notes. After a refund is issued, you must uninstall and delete all copies of the software from your device(s). Further use of MacKeeper or Premium Services after a refund is issued is prohibited, and any granted licenses will be voided.

If you have any additional questions, feel free to reach out to us at billing@mackeeper.com.