MacKeeper Knowledge base

  • How to download MacKeeper

    1. Go to MacKeeper.com
    2. Click Download in the top-right corner
    3. Open the downloaded file named MacKeeper
    4. Follow the prompt instructions to install MacKeeper

    How to install MacKeeper?

    Open Finder and select Downloads from the left sidebar. The MacKeeper installation package named MacKeeper.dmg or MacKeeper.pkg is in this folder—open it to begin installation.

    Why does the installation of MacKeeper take so long?

    The time taken to install MacKeeper depends on your internet connection speed. After all the required data downloads from our servers, the installation time takes approximately five minutes. If it takes longer, please contact our support team.

    What password should I enter when installing MacKeeper?

    Please enter your Mac admin password. This is the one you use to log in to your Mac.

    How do I know when MacKeeper has finished installing?

    MacKeeper has installed successfully once you see the MacKeeper icon in your menu bar (it’s in the top-right corner of your desktop). If you open MacKeeper, in most situations you should also see a blue Start Scan button at the bottom of the window. Now you can click Start Scan to proceed with using MacKeeper.

    How do I upgrade MacKeeper from an older version?

    *Before you upgrade

    1. Make sure your MacKeeper license is valid

      If you are logged in to MacKeeper with a valid license, you will receive an update notification that you can click from inside the app to be automatically upgraded to the newest version. If you do not have a valid license for MacKeeper, you will be shown a special offer in the MacKeeper app to upgrade with a license.

    2. Check for files encrypted with Data Encryptor

      Before upgrading, users with MacKeeper versions 3 or earlier need to check to see if they have any files encrypted using the Data Encryptor feature. These files must be decrypted because Data Encryptor is not included in the newer versions of MacKeeper. If you did not see the MacKeeper upgrade notification and you are unsure if you have encrypted any files or if you would like more information on how to encrypt and decrypt files, please see our Data Encryption article.

    3. Check to make sure your Mac meets the system requirements

      If your Mac does not meet the minimum system requirements, please contact customer support on the Mackeeper website to get an earlier version of MacKeeper.

    4. Upgrade MacKeeper

      If you have decrypted your encrypted files and you’re ready to upgrade to the newest version of MacKeeper, you can upgrade by going to the MacKeeper website and downloading MacKeeper.

    How do I go back to an older version of MacKeeper?

    The first step in returning to an earlier version of MacKeeper is to uninstall your current version of MacKeeper.

    1. Uninstall your current version of MacKeeper.
    2. Contact MacKeeper support to install an earlier version of MacKeeper, as the older version is no longer available for download on our website. MacKeeper Customer Services will be able to send you a link to download the installation file for the older version of MacKeeper
  • Can I use MacKeeper for free? Is the activation free?

    MacKeeper has features you can try once for free, so you can see how it works. However, the app's features won’t continue to work without you purchasing a license, so if you want to keep all the benefits of MacKeeper, you’ll need to purchase a license.

    How do I get a MacKeeper activation code?

    You’ll receive your activation code immediately after purchasing the full MacKeeper license.

    Here are two ways to get yours:

    • Step 1. Open MacKeeper, and click the green Unlock Full Version button in the bottom-left corner
    • Step 2. Choose your MacKeeper plan here

    Once your purchase is processed, you’ll see your MacKeeper activation code on the screen. We’ll email it to you as well so check your mailbox for the order confirmation email. Remember to check your spam or junk folders as well. Find the email with the subject: “Your MacKeeper order” and copy the 16-digit activation code from there.

    Activating the full MacKeeper license gives you full access to all its features throughout your subscription. Remember, we never provide free MacKeeper activation codes unless it’s a special promotion run through our official website, not through any third parties.

    Where do I find my activation code?

    Still having problems finding your MacKeeper activation key? If you can’t find the activation code in your email inbox click here to contact our support team.

    How do I activate my MacKeeper license?

    1. Open MacKeeper, and go to the top-left corner of your screen
    2. Click MacKeeper next to the Apple logo, and choose Enter Activation Code
    3. Look for the activation code in your inbox, copy it, then paste it in the MacKeeper window—click Apply Code
    4. If you don’t have a MacKeeper account, create one; If you already have an account, log in
    5. MacKeeper is activated—enjoy!

    How do I check if MacKeeper is already activated?

    1. Click MacKeeper next to the Apple logo in the top-left corner of your desktop
    2. Choose Preferences from the drop-down MacKeeper menu, and click the Account tab
    3. If you see the Sign Out button, you are already logged in to your MacKeeper account

    Now go back to MacKeeper, open Find & Fix, and start a scan. If you can see the Fix Items Safely button—the MacKeeper license you’re using is already activated. If it’s called Activate and Fix—you’ll need to activate the license you purchased.

    Why doesn't it accept my activation code?

    The answer depends on the kind of error message you see.

    • The activation code has already been applied to your MacKeeper account. Please log in

    • This means you’ve already activated your code. Now simply log in to your MacKeeper account:

      1. Open MacKeeper, and go to the top-left corner of your screen
      2. Click MacKeeper next to the Apple logo, choose Preferences, and open the Account tab
      3. Log in to your MacKeeper account
      4. Your valid MacKeeper license will be automatically activated
    • Your activation code is not valid

    • If you see the error message above, you’ve either entered the activation code incorrectly, or you’ve entered a nonexistent activation code. Please double check your activation code to make sure you’ve copied it correctly. If you continue to have issues, please contact our support team.

    • A valid activation code must be 16 characters long and include both letters and numbers

    If you’ve already purchased MacKeeper, look for the MacKeeper order confirmation email in your inbox and copy your activation code. If you still see this error, contact our support team.

    How do I manage my MacKeeper licenses?

    1. Log in to your MacKeeper account at account.mackeeper.com
    2. Go to the My Licenses tab on the left sidebar
    3. Click the My Preferences button next to the license you’d like to manage

    How do I change my MacKeeper password or email?

    1. Log in to your MacKeeper account at account.mackeeper.com
    2. Click on your email address in the top-right corner, and select Account Settings
    3. Click Edit next to the password or email address you want to change
    4. Enter your new password or email address and hit Save

    How can I transfer the MacKeeper license to a new Mac?

    1. Log in to your MacKeeper account at account.mackeeper.com
    2. Go to the My Licenses tab on the left sidebar
    3. Click the My Preferences button next to the license you want to transfer
    4. Click Reassign, and select Unlink License
    5. Click Assign and select the Mac you want to transfer your license onto
    6. Log in to MacKeeper on your new Mac
  • How do I clean my Mac with MacKeeper? What do I do after activating MacKeeper?

    1. Open MacKeeper and press Start Full Scan
    2. Click the Fix Items Safely Button
    3. Follow the setup prompts and complete the suggestions
    4. Once it is done you will see a Done button. MacKeeper setup is complete

    What is full disk access and why does MacKeeper need it?

    Full Disk Access is a security feature that prevents some third-party apps from accessing your important data without your permission. However, some applications, such as backup apps, antiviruses, and cleaning apps, do require full access to operate successfully.

    By enabling Full Disk Access for MacKeeper, you get:

    • Real-time protection against hidden Mac threats
    • Maximum protection from malware and viruses
    • The capability to detect all possible junk files
    • Full MacKeeper functionality

    Without full disk access, MacKeeper can’t scan all folders in real-time as you access them. Only some threats can be detected and this could allow some undetected security threats to remain.

    To enable the full functionality of MacKeeper you must first allow MacKeeper antivirus to launch by clicking the Open Preferences button and then clicking the Allow button. You will need to click on the lock and enter your password to make these changes.

    After the antivirus component is permitted to gain full disk access, enable real-time protection by clicking the checkbox next to MacKeeper in the Full Disk Access folder.

    Once these steps have been completed, MacKeeper Antivirus will be able to work with full functionality.

    How do I optimize my Mac with MacKeeper?

    To optimize your Mac performance with MacKeeper, follow these 5 steps:

    1. Save your progress in all open applications, then exit all of them except Finder and MacKeeper
    2. Open MacKeeper, and run the Safe Cleanup tool—Use Safe Cleanup to remove junk, cache, duplicate files, local mail attachments, and anything in your Trash
    3. Click Memory Cleaner, and select Apps & Processes
    4. Once you stop the most memory-intensive apps, your Mac should run more smoothly.

    5. Next, go to Login Items and remove any apps you don’t want to launch at startup—this will reduce your Mac’s startup time
    6. Finally, restart your Mac, and enjoy its refreshed performance

    How do I check my Mac for malware infections and remove them?

    MacKeeper has real-time protection which means it safely checks every item that you want to open on your Mac before you open it. If you would still like to do a general scan to find and remove viruses, malware, adware, and other major threats from your Mac, here’s how:

    1. Open MacKeeper, and select Antivirus from the left sidebar of the MacKeeper window
    2. Click Start Scan to check the entire Mac for viruses—alternatively, click Custom Scan to check a specific folder or USB drive
    3. MacKeeper will scan items in this location for viruses, malware, Trojans, spyware, and other major threats
    4. If MacKeeper detects anything malicious, you can click Delete to remove this file or Quarantine to isolate it from infecting your Mac
    5. Next, select Adware Cleaner under Antivirus, and click Start Scan to check your Mac for adware infections
    6. If MacKeeper finds any adware, click Delete in the bottom-right corner of the window to remove it from your Mac

    Now your Mac should be protected from security threats. If you’re still having trouble, please contact our customer support team.

    Can MacKeeper help free up disk space on my Mac?

    Yes, MacKeeper can help you free up gigabytes of disk space on your Mac. Here’s how to do this:

    1. Open MacKeeper, and select Safe Cleanup from the left sidebar
    2. Click Start Scan, and once it’s complete, click Clean Junk Files
    3. Select Duplicates Finder, click Start Scan, and if MacKeeper finds any duplicate files, click Remove Duplicates to delete them
    4. Next, select Smart Uninstaller, and click Start Scan
    5. Select any unneeded applications, widgets, plugins, or extensions you want to get rid of
    6. Click Remove Selected

    Enjoy the extra breathing room with all your freed-up disk space.

    Does MacKeeper delete adware and pop-ups?

    MacKeeper comes with Adware Cleaner—a tool to remove annoying apps that bombard your Mac with pop-ups. Here’s how to use it:

    1. Open MacKeeper
    2. Select Adware Cleaner in the left sidebar and click Start Scan
    3. If Adware Cleaner finds suspicious items, click the blue Delete button at the bottom-right corner of the window to remove them

    How do I remove unnecessary duplicates with MacKeeper?

    MacKeeper comes with Duplicates Finder. It detects file copies scattered all over your Mac while keeping original files safe.

    Here’s how to remove useless file copies:

    1. Open MacKeeper, and select Duplicates Finder from the left sidebar
    2. Click Start Scan to scan your entire Mac for duplicate files—alternatively, you can click Custom Scan to check a specific folder for file copies
    3. See the list of duplicate files to the left; click any item in this list to see a preview and the location of each file copy found
    4. Select the duplicate files you want to remove—by default, MacKeeper selects all file copies, but you can manually review which ones to keep and which to delete
    5. Once you have selected the file copies you want to remove, click Remove Duplicates
    6. Click Finish, and remember to empty your Trash!

    How do I use MacKeeper to update the apps installed on my Mac?

    MacKeeper comes with Update Tracker. It’s an easy way to find the latest version of most of your Mac apps.

    Here’s how to update your apps to the latest versions available:

    1. Open MacKeeper, and select Update Tracker from the left sidebar
    2. Click Scan for Updates to check which apps need updating
    3. See the list of apps to update—you can click on each item to learn more about what’s new in this update, update requirements, and the version of the app currently installed on your Mac
    4. Select the apps to update, and click the blue Update All or Update button
    5. If the selected apps are running, MacKeeper will ask your permission to quit the apps you want to update

    That’s it. Your apps are now updated to the latest versions.

  • The MacKeeper ID Theft Guard feature helps you maintain control over your online identity. Use this tool to check if multiple email addresses have been compromised in any data breaches. Find which of your passwords are no longer safe and change them right away. What’s more, ID Theft Guard can instantly alert you if your data goes public with built-in 24/7 data breach monitoring.

    How do I use the ID Theft Guard Feature?

    The ability to check your private data for breaches depends on whether you’re logged in to MacKeeper or not. So first check if you’re logged in to MacKeeper.

    MacKeeper’s ID Theft Guard tool checks the web for data breaches connected to your email address. When you launch MacKeeper for the first time, you’ll be prompted to create an account to unlock extra functionality:

    1. Enter your email address
    2. Select the Check email for data breaches checkbox
    3. Click Continue

    If you haven’t created a MacKeeper account yet you can still create an account and then start using the ID Theft Guard tool.

    How do you check for data breaches with your email?

    MacKeeper will then automatically check if the email you’ve signed up with exists. If yes, your email address will be scanned for data breaches during the Find & Fix scan. However, you will not be able to see the full results of the scan until you verify that you own the email account. The program will prompt you to verify the address within the ID Theft Guard tool.

    If the email you’ve signed up with doesn’t exist, MacKeeper will ask you to provide a real, valid email address in the Find & Fix scan results.

    If you skip the signup step or sign up with a non-existent email address, you may enter a new email address by following these steps:

    1. Open MacKeeper
    2. Select ID Theft Guard from the left sidebar
    3. Click the blue Open button at the bottom
    4. Create a MacKeeper account
    5. Enter the email address you want to use to check for breaches
    6. Select your preferences for MacKeeper email offers and newsletters
    7. Make sure the Check email for data breaches checkbox is selected
    8. Click Create My Account

    Alternatively, you can sign up with your Facebook account—just click the dark blue Connect with Facebook button. In this case, MacKeeper will scan for data breaches using the email address you used to create your Facebook account.

    How do you add your email if you’re logged in to MacKeeper?

    To add your email if you’re already logged in to MacKeeper with an existing MacKeeper account, do the following:

    1. Click Scan new email in the left panel
    2. Alternatively, click Scan new email in the orange window at the bottom of the right panel
    3. Enter the email address in the right panel
    4. Click the blue Scan Email button below to scan your email for data breaches

    What ID Theft Guard scan results mean:

    What do I do if no data breaches are found?

    If your email hasn’t been compromised in any data breaches, your private data is still safe. To keep it that way, ID Theft Guard will offer to turn on data breach monitoring for you, a feature that permits ID Theft Guard to scan the web 24/7 for any leaked account credentials and alert you if it finds any. To set up monitoring, click Continue in the bottom of the right panel.

    What do I do if data breaches are found?

    If ID Theft Guard finds at least one data breach connected to your email address, you can see specifically what private data was leaked. However, because we respect consumer privacy, we first verify that you own this email address before showing any leaked data that is sensitive. To see what ID Theft Guard found:

    1. Click the blue Verify Email button at the bottom of the right panel
    2. Go to your inbox and find an email with the subject ID Theft Guard Verification Required
    3. Copy the 4-digit code highlighted in blue
    4. Go back to the MacKeeper window, paste this code into the right panel, and click Enter
    5. You’ll see a green message if verification was successful
    6. Next, you’ll see the list of data breaches connected to your email address

    The right-hand panel of the ID Theft Guard window displays a preview of the data breaches your email was compromised in. In the preview, you’ll see the following:

    • Breach source:
      • the name of the service from which the account data was leaked
      • the name of the massive data breach. If the leak is a part of sources that can’t be displayed for legal reasons, these will be marked as “Sensitive Source”
    • Leaked password preview
    • A Show password link that displays the full leaked password when clicked
    • The three-dot icon ⋯ with options for actions related to this data breach

    If you need more details about a data breach that has been found, click the ▶ triangle button to the left of the source title in order to read the description of the breach.

    There are two types of breach descriptions:

    • Known data breach: you’ll see the names of the services from which the data has been leaked at the top. The breach description will let you know when and how this service database was leaked
    • Unknown data breach: you’ll see the reason why we can’t reveal the name of the breach source (usually, this occurs when revealing a source that would compromise a breach investigation)

    How do I change leaked passwords?

    If you see that any passwords for social media, financial, or other accounts were leaked, we recommend you change them right away. This will help you protect your private data from identity theft.

    To change a leaked password, please do the following:

    1. Click Show password to view the full password that was leaked
    2. Click the question mark icon for more info if you don’t recognize the password
    3. Click the three-dot icon in the top-right corner of the data breach section
    4. Select Change password, and change the password in your browser

    Some passwords are shown as encrypted. Either you’ve encrypted them, or they were encrypted by the service owner. Chances are high that if an encrypted password was leaked, your real one is safe. However, we still recommend you change it for extra security.

    For privacy reasons, you need to change each breached password manually. After clicking Change password, the webpage of the service will automatically open in your browser. You’ll need to log in and change the leaked password.

    For some breaches you cannot change passwords. These are sensitive breaches, and there will be no Change password option because there is no associated website. If you see a password breached as part of a sensitive breach, you should review all your web accounts to ensure none of your current passwords match the breached data. Furthermore, you should strictly avoid using the breached password again at any point in the future.

    • After you change your password, click the three-dot icon and select Mark As Changed
    • Only after you’ve carefully reviewed each data breach and changed passwords for every data breach possible, can you click the blue Mark All As Changed button at the bottom of the right panel

    How do I start monitoring leaks and data breaches?

    ID Theft Guard allows you not only to change leaked passwords, but also to turn on around-the-clock monitoring for new data breaches and get early alerts if your private data is ever compromised.

    This feature is called a data breach monitor. It regularly and automatically checks web accounts connected to the emails you've added to ID Theft Guard. If any of your connected account data is compromised, you'll get alerts, so you can protect your data from identity theft.

    To turn on data breach monitor for a specific email:

    1. Click the Turn on button in the top right corner of the MacKeeper window
    2. Alternatively, you can click the three-dot icon in the top-right corner next to your email address
    3. Next, select Turn on monitoring from the list

    To turn on data breach monitor for all of the emails you’ve scanned:

    1. Click the ID Theft Guard icon in the top of the left panel
    2. If you need more information about the data breach monitor, click the i icon in the center of the right-hand panel
    3. Click the blue Turn On Monitoring button in the bottom of the right-hand panel
    4. If you see the Data breach monitor is green, this means your email address is being scanned 24/7 for any data breaches

    How do I add or remove emails in scan for data leaks?

    To scan a new email with ID Theft Guard, do the following:

    1. Open ID Theft Guard from the left sidebar
    2. Enter the email address in the right panel
    3. Click the blue Scan Email button below

    To remove an email you’ve previously added to ID Theft Guard, do the following:

    1. Open ID Theft Guard from the left sidebar
    2. Select the email you’d like to remove from the left panel
    3. Click the three-dot icon in the top-right corner of the window
    4. Select Remove email from the list

    Important: The email you’ve logged in with cannot be removed unless you log out. All other emails that you’ve added to ID Theft Guard can be easily removed or added again without using the steps mentioned above.

  • The MacKeeper StopAd feature is designed to help users block annoying advertisements and stop internet tracking on websites. StopAd is a Mac browser extension that allows you to block advertisements you don't want to see. What’s more, many websites use trackers to learn what you are searching for and then show you ads based on the information they get from you. The great news is that StopAd blocks online tracking, too.

    How to install MacKeeper StopAd extension?

    Despite the StopAd tool being built into MacKeeper, it works as a browser extension in Google Chrome for Mac or Safari. To open the StopAd ad blocker app:

    1. Open MacKeeper
    2. Select StopAd from the left sidebar
    3. Click the blue Open button at the bottom

    When you open StopAd for the first time, you’ll see a window with the following elements:

    • The i button shows more information about StopAd
    • The StopAd status explains the current state of the tool
    • The benefit section explains what you get with StopAd
    • The blue buttons to the right help you install StopAd for Chrome or enable it for Safari

    What do StopAd statuses mean?

    When you open StopAd for the first time, you’ll see that StopAd is in disabled status in the center of the window. It means you haven’t yet installed the browser extension on your Mac for Safari or Google Chrome.

    StopAd might also have three other statuses:

    • When you see "StopAd is not installed" this means StopAd is not installed but only applies to Mac users with macOS 10.11.5 and earlier or Safari version 10.0 and earlier
    • When you see StopAd is off for all websites, it means you need to turn on the extension in Safari or Chrome since it’s already installed on your Mac’s browser
    • StopAd enabled means StopAd is installed in Safari or Chrome and is working successfully

    How do I set up the StopAd adblock Safari extension?

    To set up the StopAd extension in Safari on Mac (for Safari 10 or higher and macOS 10.11.5 or higher):

    1. Click the Enable button on the right-hand side of the Safari extension field
    2. Read the instructions in the window on how to enable the extension in Safari
    3. Click the blue Open Safari Preferences button at the bottom to proceed to Safari Extensions Preferences
    4. Select all the checkboxes for MacKeeper in the left-hand panel of the Safari Extensions Preferences

    If you have manually disabled the extension in the MacKeeper app, you may need to go back to MacKeeper and click the blue Turn On button to enable the StopAd extension in Safari. StopAd will now work successfully as a Safari content blocker, and you should see the StopAd icon next to the Safari search bar.

    How do I set up StopAd ad blocker for Google Chrome?

    To set up the StopAd extension in Google Chrome on Mac:

    1. Click on the Install button on the right-hand side of the Chrome extension field
    2. In the Chrome web store window that opens, click the blue Add to Chrome button window that opens, click the blue Add to Chrome button
    3. Click Add extension in the window that appears; this notifies you and allows StopAd to remove any ads and trackers
    4. Once StopAd is successfully installed in Google Chrome, you’ll see a notification
    5. If everything has been done correctly, you’ll see the StopAd icon to the right of the Google Chrome search bar

    How do I use the StopAd browser extension?

    Once installed on your Mac’s browser, StopAd is ready to help you browse ad-free without leaving any traces behind. The StopAd extension has the following elements:

    • The gear icon opens StopAd extension settings
    • The extension status explains how protected you are from ads and trackers
    • The website URL shows the website where StopAd is currently blocking ads and trackers
    • The Block on this website toggle enables or disables the blocking of ads and trackers on the website where you’re currently browsing
    • The Ads blocked number shows how many advertisements StopAd has blocked on the webpage you’re currently browsing. Clicking the > arrow icon displays the domains of the blocked ads.
    • The Trackers blocked number shows how many online trackers StopAd has blocked on the webpage you’re currently browsing. Clicking the >arrow icon displays the domains of the blocked trackers.
    • The How StopAd works link opens an article that explains how the StopAd technology works

    This is the main screen for the StopAd extension. From here, you can remove ads, trackers, or both for a specific website.

    Block ads and trackers for a specific website

    By default, StopAd blocks both ads and trackers on the website you’re browsing.

    To stop blocking ads and trackers on a specific website:

    1. Open the StopAd extension
    2. Toggle Block on this website off
    3. For Google Chrome and Safari 10 or earlier, click Refresh to see all changes at the top of the extension window

    From this point, the StopAd extension status will change to You’re not protected. This means StopAd isn’t protecting you from ads and trackers on this particular website.

    Remove ads only on a specific website

    By default, StopAd blocks both advertisements and trackers on the website you’re currently browsing.

    To block only ads, you’ll need to stop blocking trackers:

    1. Open the StopAd extension
    2. Click the Trackers blocked ta
    3. Toggle Trackers blocked to off
    4. For Google Chrome and Safari 10 or earlier, click Refresh to see changes at the top of the extension window

    How do I block trackers on a specific website only?

    As mentioned previously, StopAd blocks both ads and trackers on the website you’re currently browsing by default.

    If you want StopAd to leave ads on webpages and block only trackers:

    1. Open the StopAd extension
    2. Select the Ads blocked tab
    3. Toggle Ads blocked to off
    4. For Google Chrome and Safari 10 or earlier, click Refresh to see all changes at the top of the extension window

    After that, StopAd will block only trackers and won’t block any ads on the website you are browsing. Once again, your protected status of the extension will remain as is.

    How do I manage StopAd extension settings?

    Everything above explains how to enable blocking on a specific website that you are browsing. If you want to set up your ad blocking preferences for all websites, you’ll need to go to the StopAd extension settings.

    How do I block both ads and trackers on all websites?

    By default, StopAd protects you from ads and trackers on every website you browse.

    However, if you want to pause the StopAd extension and turn off protection from ads and trackers on all websites:

    1. Click the gear icon in the top right corner of the StopAd extension
    2. Toggle Protect on all websites to off
    3. For Google Chrome and Safari 10 or earlier, click Refresh to see all changes at the top of the extension window

    Now the StopAd extension has the status: Your protection is off for all websites. This means you’re currently not protected from ads and trackers on any of the websites you’re browsing. To turn it on again, push the > button then click the blue Turn On button below the extension status, or toggle on protection from the extension preferences screen.

    By default, StopAd blocks ads on every website you browse.

    To block only ads and keep trackers on all websites:

    1. Click the gear icon in the top-right corner of the StopAd extension
    2. Toggle Block trackers to off
    3. For Google Chrome and Safari 10 or earlier, click Refresh to see all changes at the top of the extension window

    Now StopAd will block ads but won’t block online trackers on every website you browse. The You’re protected status of the StopAd extension will remain as is.

    How to block only trackers on all websites

    By default, StopAd blocks trackers on every website you browse.
    If you want to browse with ads but without trackers on all websites:

    1. Click the gear icon in the top-right corner of the StopAd extension
    2. Toggle Block ads to off
    3. For Google Chrome and Safari 10 or earlier, click Refresh to see all changes at the top of the extension window

    After that StopAd will block trackers but won’t block ads. You’ll still see the You’re protected status.

    How to uninstall the StopAd ad blocker extension

    The process of uninstalling the StopAd ad blocker extension is different for Safari and Google Chrome. We’ll cover them step-by-step.

    • How to uninstall StopAd from Google Chrome
    • If you’d like to remove the StopAd extension from Chrome, you can find instructions here.

    • How to uninstall StopAd from Safari

    To remove the StopAd extension icon and functionality from Safari you can go to Safari > Preferences > Extensions and then deselect all the MacKeeper StopAd checkboxes. This will remove the StopAd icon from the Safari toolbar.

    To completely uninstall the StopAd extension from Safari, you must uninstall MacKeeper first:

    Quit the MacKeeper app by pressing the Cmd and Q keys simultaneously. Then:

    1. Click Finder, select Applications from its left sidebar, and find MacKeeper in the apps list
    2. Drag the MacKeeper icon to the Trash
    3. Enter your Mac password, and click OK to confirm
    4. Empty the Trash and restart your Mac

    This will uninstall the application and remove the StopAd extension from Safari.

  • VPN Private Connect is MacKeeper’s built-in Mac VPN client tool. ‘VPN’ stands for Virtual Private Network. It is an additional security layer for your internet connection.

    When you turn a VPN on, it is hard to track where the data you send comes from. The website you are on will see the data coming from a virtual private network, not from your device in your location.

    Furthermore, your data is encrypted, so even if someone could look at it, they would not be able to see your raw data. A VPN is a good way to protect your sensitive information online.

    How do I turn on and use MacKeeper’s VPN feature?

    It’s easy to set up a VPN on Mac if you are using MacKeeper:

    1. Open MacKeeper, and select Private Connect from the left-hand sidebar
    2. To learn more about what VPN Private Connect is, click the blue info circle
    3. When you open VPN Private Connect for the first time, MacKeeper will display a brief introduction. Click Next to go to the next screen, or Skip to bypass the introduction and get right into the tool
    4. You may see a dialog window asking you to install a new component—enter your username and password to allow the Mac VPN client software to install, then click Install Helper
    5. Now the best VPN client for your Mac is ready to use!

    How do I connect to a VPN on Mac?

    You can connect to a VPN on Mac by clicking MacKeeper on the menu bar or accessing the Private Connect tool in the MacKeeper app.

    You may see a feature called “Best Server” location. This is an option that automatically looks for the server with the least delay. If you connect to “Best Server”, you can surf with the server that has the best internet speed available. Select “Best Server” location when you need a fast connection.

    If you need to connect to a server from a specific location, open the MacKeeper app to select it.

    1. Select Private Connect from the left-hand MacKeeper sidebar
    2. Select a VPN server location from the lis
    3. Click Turn On
    4. The VPN will start connecting. It may take a few moments
    5. When your Mac is connected to the VPN, you will see a notification in the VPN Private Connect tab saying: “You’re using Private Connect”
    6. If you have a MacKeeper logo on your menu bar, it will show a VPN mark meaning VPN Private Connect is on
    7. To turn off VPN Private Connect, click the blue Turn Off button in your MacKeeper app

    Here’s how you can connect to a VPN quickly without opening the MacKeeper app:

    1. Click the MacKeeper logo on your menu bar, and click Turn On next to VPN Private Connect
    2. When VPN Private Connect is turned on, you will see the VPN mark on the MacKeeper logo on your menu bar—the server location will be indicated below

    You will be connected to the server location selected in the Private Connect settings.

    How do I use VPN on a Mac?

    There are two ways of using a VPN on your Mac, depending on your needs and the reason for installing a VPN service.

    If you only want to turn the VPN on occasionally when needed:

    You may only want to turn a VPN on when you need to access geo-restricted content or use a public Wi-Fi network. You can turn the VPN off if there’s no need for it anymore.

    1. Click the MacKeeper logo on the menu bar, and click Turn On next to VPN Private Connect in the dropdown menu
    2. If you need to change the server location, hover your pointer over VPN Private Connect, and click Set up VPN
    3. MacKeeper VPN Private Connect will open—select the server location from the list, and click Turn On
    4. Enjoy a secure connection without limits!
    5. When you don’t need the VPN anymore, turn it off by clicking the MacKeeper logo on the menu bar, then clicking Turn Off next to VPN Private Connect in the dropdown menu

    If you want to keep a VPN turned on all the time:

    If you are concerned about your security and would like to protect your connection all the time, keep a VPN turned on. The best way to do this is to connect automatically when you start your Mac.

    Here’s how to set it up:

    1. Open Private Connect in MacKeeper, and select the “Connect automatically when I start my Mac” checkbox (it appears after using VPN Private Connect at least once)
    2. Next time you start up your Mac, MacKeeper will turn VPN Private Connect on automatically—you will see the VPN mark on the MacKeeper logo confirming the VPN is on

    Are there any requirements for using VPN Private Connect?

    To run VPN Private Connect properly you need a sufficiently strong internet connection. The minimum internet speed should be 512 Kbps. However, we recommend a speed of at least 1 Mbps for the most comfortable internet surfing.
    To avoid slow-downs and interruptions to your connection, we recommend you don’t use multiple VPN apps or services at the same time.

  • Data Encryptor is a tool in MacKeeper version 3.23.4 and lower that allows users with a valid license to securely encrypt private files with a password. These files can then be stored either on the Mac’s hard disk, on a mounted volume on the hard disk, or on an external device, where they can only be opened with a MacKeeper version with the Data Encryptor feature.

    The latest version of MacKeeper does not have the Data Encryptor feature, so it is very important that you decrypt any files encrypted with Data Encryptor before you upgrade to the latest version of MacKeeper. This tutorial will show you how to encrypt and decrypt files using the Data Encryptor feature.

    If you have already upgraded to the newest version of MacKeeper and you would like to access files that you have encrypted, please contact MacKeeper customer support to install a previous version of MacKeeper with Data Encryptor. You will then be able to decrypt your files before upgrading to the newest version of MacKeeper.

    How to encrypt and decrypt files using the Data Encryptor feature:

    1. To encrypt a file using the Data Encryptor feature in MacKeeper, open an earlier version of the MacKeeper application
    2. On the left-hand side of the application, find the Data Encryptor feature in the panel and click on it
    3. If it is your first time opening the Data Encryptor feature, you will see a blue button that says Set Up Data Encryptor—click on this button to open the feature. If it is not your first time opening the feature, please go to step 4
    4. You will then be prompted to create a password—create your password and then click the button that says Set Up Your Password. This password will be used to encrypt and decrypt your files with Data Encryptor. It’s very important that you remember your password. If you’ve already created a password but are unable to remember it, there is nothing we can do to help you decrypt your files. The security of the feature requires you to remember the password that you used to encrypt your files
    5. To encrypt a file, click on the Add button and then click on the Encrypt button
    6. Alternatively, you can drag a file into the Data Encryptor panel of the MacKeeper application, where you’ll be prompted to select a file encryption type, enter a password, and click the OK button
    7. To hide and encrypt the file, click on the file you would like to hide and encrypt and then click on the Hide button at the bottom of the screen
    8. To decrypt a file, click on the file in the list and then click on the Unhide button

    How do I find encrypted files after removing or upgrading MacKeeper?

    Since the newest version of MacKeeper does not have Data Encryptor, you must download an older version of MacKeeper with Data Encryptor to access encrypted files. To get an older version of MacKeeper, please contact MacKeeper customer support.

    1. Open the older version of MacKeeper, and then open the Data Encryptor feature on the left-hand side of the panel
    2. If you are presented with a login screen, please log in with your original encryption password and skip to step 4. If you see the Data Encryptor setup screen, then click on the Set Up Data Encryptor button
    3. When prompted to create a password, create the same password that you used to encrypt your files originally and then click the button that says Set Up Password
    4. Next click on the Locate Lost Items button at the bottom of the screen
    5. You must find the location where the files were encrypted; when you find it, click on the file and then click the Open button
    6. The encrypted file will be located at the top of the screen. Select the encrypted file by clicking on it before clicking on the Unhide button at the bottom of the screen to decrypt your file
  • What is MacKeeper?

    MacKeeper is a set of extremely useful tools to help keep your Mac performing the way it should. Get extra disk space after removing junk files, file copies, and unwanted apps. The built-in antivirus will keep your Mac safe from malware and adware. Plus, MacKeeper comes with handy optimization tools, so you can do things faster on your Mac.

    What makes MacKeeper different from other cleaning apps?

    MacKeeper cleans junk files and useless apps just like other cleaning apps, but MacKeeper goes beyond this by protecting your Mac from viruses, adware, and other major threats.

    Can MacKeeper protect my Mac from malware and adware?

    Yes. MacKeeper comes with real-time antivirus protection and an Adware Cleaner, tools that detect and remove malware, viruses, trojans, adware infections, and other major threats. Plus, you’ll always have 24/7 customer support by your side.

    What are MacKeepers system requirements?

    Operating System:

    MacKeeper 4: Mac OS X Mavericks 10.9 or later

    MacKeeper 5: Mac OS X El Capitan 10.11 or later

    CPU:

    64-bit Intel-based processor or newer

    RAM:

    2 gigabytes (GB)
    Disk Space:
    100 megabytes (MB)

    Can I use MacKeeper on iPhone or iPad?

    Sorry, but MacKeeper was designed to clean and protect Mac computers only.

    How often should I use MacKeeper?

    Junk files are created as a result of regular computer use. There is no way you can prevent them from appearing. That’s why we suggest cleaning junk files every week to keep your Mac in tip-top shape!

    Is MacKeeper safe and is it approved by Apple?

    MacKeeper has been both notarized by Apple—earning an official Apple notarization, and independently approved and certified by AppEsteem. Certification requires companies to meet very stringent customer service standards and it means that MacKeeper is safe for you and your Mac. It also means that MacKeeper is owned and maintained by a responsible company and that it is a useful consumer product.

    However, what we are most proud of is not our Apple notarization nor our independent AppEsteem certification, but of our thousands of real life customers who have enjoyed MacKeeper so much that they have given us an excellent rating on Trustpilot. Unfortunately, we at Clario have experienced situations where some antiviruses have falsely marked MacKeeper as a virus or a potentially unwanted application (PUA). However, according to AppEsteem, Apple, Trustpilot and our thousands of devoted users, MacKeeper is safe.

  • How do I reactivate my MacKeeper license?

    Your MacKeeper license activates automatically after you log in to MacKeeper on a new Mac. If it’s not active but you're logged in, try to reactivate your license:

    1. Open MacKeeper, and click MacKeeper next to the Apple logo in the top-left corner of your screen
    2. Select Preferences—Account, and click Sign Out
    3. Enter your email address and your MacKeeper account password
    4. Click Log In again.

    How do I purchase a MacKeeper license?

    1. Go to MacKeeper.com
    2. Click Pricing in the top-right corner of the window
    3. Choose the plan that suits you best
    4. Enter your payment details, and click Instant Activation

    Is MacKeeper a subscription-based product?

    Yes. MacKeeper is a subscription-based product that is billed at regular intervals according to the plan you select.

    What are the prices for MacKeeper?

    The current prices for the different MacKeeper plans available can be found on the pricing page by clicking Pricing in the top-right corner of the MacKeeper website. Keep your eyes open for our festive holiday discounts on longer term licenses and for special seasonal promotions on the pricing page of the MacKeeper website to get a special price.

    Which payment methods can I use to purchase MacKeeper?

    You can purchase a MacKeeper plan with any credit or debit card issued by VISA, American Express, Mastercard, or JCB. Alternatively, you can use PayPal.

    What do I do if my order is declined?

    First, we recommend contacting your bank to clarify why your payment was declined. You may also try placing your order again with another payment method—either a different card or PayPal.

    Where can I find an invoice for my MacKeeper purchase?

    You can find your invoice in the MacKeeper confirmation email. If you can’t find it, please contact our customer support team by sending your request to support@mackeeper.com.

    How do I apply for a refund?

    To apply for a refund please follow the instructions here.

  • What can I do if MacKeeper doesn't fix my Mac?

    If there is something wrong with MacKeeper or if you’re having trouble using MacKeeper you can contact a MacKeeper technical expert in the chat or give them a call using the phone number above the chat. They will answer your questions and help you 24/7. If you are having additional problems that are not related to the MacKeeper app, our MacKeeper customer services team can help you remotely fix problems on your Mac with MacKeeper Premium Services.

  • Why is the Find & Fix scan stuck on cleaning?

    If the Find & Fix scan seems stuck or it doesn’t remove all the items, try the following:

    1. Select Safe Cleanup from the left-hand MacKeeper sidebar
    2. Click Stop Scan

    All cleaning items should be fixed.

    If you’re still having trouble, please contact our customer support team.

    How do I stop Mackeeper pop ups on Mac?

    To stop notifications from MacKeeper on your Mac, open System Preferences—Notifications.

    Under notifications, click on the slider to turn off notifications for MacKeeper. For any other apps from which you don’t want to receive notifications, click the slider next to that app to the off position.

    To stop notifications from your browser from one specific website or from all sites click on the MacKeeper StopAd extension. From here you can block notifications from the site you are currently on or you can click on the settings icon and block browser notifications from all websites.

    If you are still experiencing problems with seeing MacKeeper pop-up ads you can disable them here.

  • How do I uninstall MacKeeper?

    To uninstall MacKeeper, quit the MacKeeper app by pressing the Cmd and Q keys simultaneously. You can now proceed with uninstalling.

    1. Click Finder, select Applications from its left-hand sidebar, and find MacKeeper in the apps list
    2. Drag the MacKeeper icon to the Trash
    3. Enter your Mac password, and click OK to confirm
    4. Empty the Trash and restart your Mac

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