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Knowledge base

  • How do I install MacKeeper?

    1. Go to MacKeeper.com
    2. Click Download in the top-right corner
    3. Open the downloaded file named MacKeeper
    4. Follow the prompt instructions to install MacKeeper

    Where do I find the MacKeeper installer?

    Open Finder and select Downloads from the left sidebar. The MacKeeper installation package named MacKeeper.dmg or MacKeeper.pkg is in this folder.

    Why does the MacKeeper installation take so long?

    Installation time for MacKeeper depends on your internet connection speed. After all the required data downloads from our servers, the installation time takes approximately five minutes. If it takes longer, please contact our support team.

    What password should I enter when installing MacKeeper?

    Please enter your Mac admin password. This is the one you use to log in to your Mac.

    How do I know when MacKeeper is finished installing?

    MacKeeper is successfully installed once you see the @svg('faq/app-icon') icon in your menu bar (it’s in the top-right corner of your desktop). If you open MacKeeper, in most cases you should also see a blue Start Scan button at the bottom of the window. Now you can click Start Scan to proceed with using MacKeeper.

  • Can I use MacKeeper for free? Is the activation free?

    MacKeeper scans your Mac for free, so you can see how it works. However, to fix the items found, you’ll need to purchase a license.

    How do I activate my MacKeeper license?

    1. Open MacKeeper, and go to the top-left corner of your screen
    2. Click MacKeeper next to the Apple logo, and choose Enter Activation Code
    3. Look for the activation code in your inbox, copy it, then paste it in the MacKeeper window—click Apply Code
    4. If you don’t have a MacKeeper account, create one; If you already have an account, log in
    5. MacKeeper is activated—enjoy!

    Where do I find my activation code?

    Check your inbox for your MacKeeper order confirmation email. Remember to check the Spam or Junk folders as well. If you still can’t find your activation code, please contact our support team.

    Why doesn't it accept my activation code?

    Your solution depends on the kind of error message you see.

    The activation code has already been applied to your MacKeeper account. Please log in.

    This means you’ve already activated your code. Now simply log in to your MacKeeper account:

    1. Open MacKeeper, and go to the top-left corner of your screen
    2. Click MacKeeper next to the Apple logo, choose Preferences, and open the Account tab
    3. Log in to your MacKeeper account
    4. Your valid MacKeeper license will be automatically activated

    Your activation code is not valid.

    If you see the error message above, you either entered the activation code incorrectly, or you’ve entered a nonexistent activation code. Please double check your activation code to make sure you’ve copied it correctly. If you continue to have issues, please contact support.

    A valid activation code must be 16 character long and include both letters and numbers.

    If you’ve already purchased MacKeeper, look for the MacKeeper order confirmation email in your inbox and copy your activation code. If you still see this error, contact our support team.

    How do I clean my Mac with MacKeeper? What do I do after activating MacKeeper?

    1. Select Find & Fix from the MacKeeper sidebar
    2. Run a system scan by clicking the blue Start Scan button
    3. Fix all the items found by clicking the blue Fix Items Safely button
    4. Once the cleanup is done, click the Finish button

    Why is the Find&Fix scan stuck on cleaning?

    If the Find & Fix scan seems stuck or it doesn’t remove all the items, try the following:

    1. Select Safe Cleanup from the left MacKeeper sidebar
    2. Click Stop Scan...

    All cleaning items should be fixed.

    If you’re still having trouble, please contact our support team.

  • How do I manage my MacKeeper licenses?

    1. Log in to your MacKeeper account at account.mackeeper.com
    2. Go to the My Licenses tab on the left sidebar
    3. Click the My Preferences button next to the license you’d like to manage

    How do I change my MacKeeper password or email?

    1. Log in to your MacKeeper account at account.mackeeper.com
    2. Click on your email address in the top-right corner, and select Account Settings
    3. Click Edit next to the password or email address you want to change
    4. Enter your new password or email address and hit Save

    How can I transfer the MacKeeper license to a new Mac?

    1. Log in to your MacKeeper account at account.mackeeper.com
    2. Go to the My Licenses tab on the left sidebar
    3. Click the My Preferences button next to the license you want to transfer
    4. Click Reassign, and select Unlink License
    5. Click Assign and select the Mac you want to transfer your license onto
    6. Log in to MacKeeper on your new Mac
  • What is MacKeeper?

    MacKeeper is a set of useful tools to get and keep your Mac performing the way it should. Get extra disk space after removing junk files, file copies, and unwanted apps. The built-in antivirus will keep your Mac safe from malware and adware. Plus, MacKeeper comes with handy optimization tools, so you can do things faster on your Mac.

    What makes MacKeeper different from other cleaning apps?

    MacKeeper cleans junk files and useless apps just like other cleaning apps, but MacKeeper goes beyond this by protecting your Mac from viruses, adware, and other major threats.

    Can MacKeeper protect my Mac from malware and adware?

    Yes. MacKeeper comes with antivirus protection and an Adware Cleaner, a tool that detects and removes malware, viruses, Trojans, adware infections, and other major threats. Plus, you’ll always have 24/7 customer support by your side.

    Can I use MacKeeper on iPhone or iPad?

    MacKeeper was designed to clean and protect Mac computers only. However, you can install the Track My Mac app on your iPhone or iPad to monitor the current location of your Mac.

    How often should I use MacKeeper?

    Junk files are created as a result of regular computer use. There is no way you can prevent them from appearing. That’s why we suggest cleaning junk files every week to keep your Mac in tip-top shape!

  • How do I reactivate my MacKeeper license?

    Your MacKeeper license activates automatically after you log in to MacKeeper on a new Mac. If it’s not active but you're logged in, try to reactivate your license.

    1. Open MacKeeper, and click MacKeeper next to the Apple logo in the top-left corner of your screen
    2. Select Preferences > Account, and click Sign Out
    3. Enter your email address and your MacKeeper account password
    4. Click Log In again

    How do I purchase a MacKeeper license?

    1. Go to MacKeeper.com
    2. Click Pricing in the top-right corner of the window
    3. Choose the plan that suits you best
    4. Enter your payment details, and click Instant Activation

    Is MacKeeper a subscription-based product?

    Yes. MacKeeper is a subscription-based product that is billed in regular intervals according to the plan you select.

    What are the prices for MacKeeper?

    MacKeeper prices start at $14.95/month. You can check the current pricing or any available discounts by clicking Pricing in the top-right corner of the MacKeeper website.

    Which payment methods can I use to purchase MacKeeper?

    You can purchase a MacKeeper plan with any credit or debit card issued by VISA, American Express, Mastercard, or JCB. Alternatively, you can use PayPal.

    What do I do if my order is declined?

    First, we recommend contacting your bank to clarify the reason why your payment was declined. You may also try placing your order again with another payment method—either a different card or PayPal.

    Where can I find an invoice for my MacKeeper purchase?

    You can find your invoice in the confirmation email sent by MacKeeper or Kromtech. If you can’t find it, please contact our support team by sending your request to support@mackeeper.com.

  • How do I speed up my Mac with MacKeeper?

    To improve your Mac performance with MacKeeper, follow these steps:

    1. Save your progress in all open applications, then quit all of them except Finder and MacKeeper
    2. Open MacKeeper, and run the Safe Cleanup tool—Use Safe Cleanup to remove junk, cache, duplicate files, local mail attachments, and things in your Trash
    3. Click Memory Cleaner, and select Apps & Processes

    Once you stop the most memory-intensive apps, your Mac should run smoother.

    1. Next, go to Login Items and remove any apps you don’t want launching at startup—this will reduce your Mac’s startup time
    2. Finally, restart your Mac, and enjoy its refreshed performance

    How do I check my Mac for malware infections and remove them?

    MacKeeper can remove viruses, malware, adware, and other major threats from your Mac. Here’s how to do that:

    1. Open MacKeeper, and select Internet Security from the left sidebar of the MacKeeper window
    2. Select Antivirus, and click Start Scan to check the entire Mac for viruses—alternatively, click Custom Scan to check a specific folder or USB drive
    3. MacKeeper will scan for viruses, malware, Trojans, spyware, and other major threats
    4. If MacKeeper detects anything malicious, you can click Delete to remove this file or Quarantine to isolate it from infecting your Mac
    5. Next, select Adware Cleaner under Antivirus, and click Start Scan to check your Mac for adware infections
    6. If MacKeeper finds any adware, click Delete in the bottom-right corner of the window to remove it from your Mac

    Now your Mac should be safe from security threats. If you’re still having trouble, please contact our support team.

    Can MacKeeper help free up disk space on my Mac?

    Yes, MacKeeper can help you free up gigabytes of space on your Mac. Here’s how to do this:

    1. Open MacKeeper, and select Safe Cleanup from the left sidebar
    2. Click Start Scan, and once it’s complete, click Clean Junk Files
    3. Select Duplicates Finder, click Start Scan, and once MacKeeper finds duplicate files, click Remove Duplicates to delete them
    4. Next, select Smart Uninstaller, and click Start Scan.
    5. Select any unneeded applications, widgets, plugins, or extensions you want to get rid of
    6. Click Remove Selected

    Enjoy the extra breathing room with all your free disk space.

    Does MacKeeper delete adware and pop-ups?

    MacKeeper doesn’t block ads, but it comes with Adware Cleaner to delete adware—annoying apps that bombard your Mac with pop-ups. Here’s how to use it:

    1. Open MacKeeper
    2. Open Internet Security at the left sidebar
    3. Select Adware Cleaner, and click Start Scan
    4. If the Adware Cleaner detects any adware infections, you can delete adware items by clicking the blue Delete button at the bottom-right corner of the window

    How do I remove unnecessary duplicates with MacKeeper?

    MacKeeper comes with a Duplicates Finder. This tool detects file copies scattered all over your Mac while keeping original files safe.

    Here’s how to remove useless file copies:

    1. Open MacKeeper, and select Duplicates Finder from the left sidebar
    2. Click Start Scan to scan your entire Mac for duplicate files—alternatively, you can click Custom Scan to check a specific folder for file copies
    3. See the list of duplicate files to the left; click any item in this list to see a preview and the location of each file copy found
    4. Select the duplicate files you want to remove—by default, MacKeeper selects all file copies, but you can manually review which ones to keep and which to delete
    5. Once you select file copies to remove, click Remove Duplicates
    6. Click Finish and remember to empty your Trash

    How do I use MacKeeper to update the apps installed on my Mac?

    MacKeeper comes with an Update Tracker. It’s an easy way to find the latest version for most of your Mac apps.

    Here’s how to update your apps to the latest versions available:

    1. Open MacKeeper, and select Update Tracker from the left sidebar
    2. Click Scan for Updates to check which of your apps can be updated
    3. See the list of apps to update—you can click on each item to learn more about what’s new in this update, update requirements, and the version of the app currently installed on your Mac
    4. Select the apps to update, and click the blue Update All or Update button
    5. If the selected apps are running, MacKeeper will ask your permission to quit the apps you want to update

    That’s it. Your apps are now updated to the latest versions.

  • How can I set up the Track My Mac service?

    MacKeeper comes with an alert system called Track My Mac. It’s designed to help you find your Mac if it gets lost or stolen. Here’s how to activate it:

    1. Open MacKeeper, and select Track My Mac from the left sidebar
    2. Click the blue Install Track My Mac button at the bottom
    3. Create your free MacKeeper account—if you already have an account, click Log In at the top-right corner of the window, and log in to your MacKeeper account
    4. Click Install Track My Mac again, and select Agree in the next window
    5. Click MacKeeper next to the Apple logo, choose Preferences, and open the Track My Mac tab.
    6. Check the box for Snapshot the Intruder—also, make sure the Enable Location Tracker box is checked
    7. Install the Track My Mac app for your iPhone.
    8. Log in to Track My Mac on your phone using your MacKeeper account credentials.

    How can I find my lost or stolen Mac?

    Now, if your Mac goes missing, you can report it as stolen either from your MacKeeper account or from the Track My Mac app on your phone.

    Once your missing Mac is connected to the internet, you’ll get a picture of the suspect along with their location and network details in a report. Just click View Reports in your MacKeeper account or tap the Reports tab in Track My Mac on your phone to check the latest report.

    Send this report to your email or print it and take it to the police. It’ll help them get your Mac back.

    How can I get more information about Track My Mac?

    You can find all information about Track My Mac as well as a setup guide on the official website: https://trackmymac.com/

    Why do I get Lock Screen reports with the snapshots of me? I see a green light near my webcam.

    If you see a green light near your webcam when you’re not using it, or you’re receiving snapshots of yourself on your Mac, you need to customize your Track My Mac settings.

    1. Open MacKeeper, and click MacKeeper next to the Apple logo in the top-left corner of your screen
    2. Select Preferences, and go to the Track My Mac tab
    3. Find Screen Locker Options, and select After 5th entry attempt from the drop-down menu

    Alternatively, you can turn off the Screen Locker feature to see if this is the reason for your webcam’s green light. However, for security reasons, we recommend that you keep the Screen Locker Options checkbox always selected.

  • How do I uninstall MacKeeper?

    Before you start uninstalling, quit the MacKeeper app. To do so, press the Cmd and Q keys simultaneously. Now, proceed with uninstalling.

    • Click Finder, select Applications from its left sidebar, and find MacKeeper in the apps list
    • Drag the MacKeeper icon to the Trash
    • Enter your Mac password, and click OK to confirm
    • Empty the Trash and restart your Mac

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