Back to categories
Top questions

Top questions

MacKeeper Activation MacKeeper Payment Smart Uninstaller Duplicates Finder Memory Cleaner Find & Fix MacKeeper Antivirus MacKeeper Adware Cleaner MacKeeper Account Settings How to Fix “Mac Startup Disk Full” How to remove MacKeeper ads System requirements Safe Cleanup MacKeeper refund VPN Private Connect MacKeeper StopAd Track My Mac MacKeeper StopAd Technology ID Theft Guard MacKeeper Data Encryptor Upgrade to the new MacKeeper Go back to an earlier version of MacKeeper MacKeeper Update Tracker Login Items
Help Center MacKeeper Tutorials MacKeeper Account Settings

MacKeeper Account Settings

Your MacKeeper account settings page is a powerful tool! It’s a place where you can manage your licenses, change subscriptions, update your billing information, manage personal data, monitor your Mac location reports, chat with an expert, and much more. 

How to create your MacKeeper account 

When you start using MacKeeper, you should create your MacKeeper account. You can create it by using either the MacKeeper app or the MacKeeper website.  

How to sign up from the MacKeeper app 

There are two ways to create your account using the MacKeeper app.  

  • Use the pop-up prompt after you run a MacKeeper scan for the first time
  • Use the MacKeeper app preferences

You can sign up using the pop-up message when you open MacKeeper for the first time and click Start Scan. To create a MacKeeper account, just enter your email, select the checkbox, and follow the onscreen instructions.  

sign up from the MacKeeper app

To create a MacKeeper account using the MacKeeper app preferences, follow these steps. 

  • Step 1. Open the MacKeeper app
create a MacKeeper account
  • Step 2. Click MacKeeper next to the Apple logo on your menu bar, and select Preferences
create a MacKeeper account
  • Step 3. Select the Account tab
create a MacKeeper account
  • Step 4. Click Sign Up 
create a MacKeeper account
  • Step 5. Enter the email address you would like to use for your MacKeeper login—if you would like to receive our exclusive offers and insider deals, select Yes; if you prefer to opt out from receiving these emails, select No 
create a MacKeeper account
  • Step 6. We recommend you read the End User License Agreement and our Privacy Policy by clicking on the corresponding link; the page will open in your web browser
create a MacKeeper account
  • Step 7. When you are done, click Create My Account
create a MacKeeper account
  • Step 8. If you would like to connect your MacKeeper account to your Facebook account, click Connect with Facebook
create a MacKeeper account Facebook
  • Step 9. Enter your Facebook credentials and click Log In 
create a MacKeeper account facebook
  • Step 10. Your account will be created, and you will be automatically logged in

How to sign up from the MacKeeper account page 

Alternatively, you may sign up directly from the MacKeeper account webpage. 

sign up from the MacKeeper account page
  • Step 2. Click Create an Account 
sign up from the MacKeeper account page
  • Step 3. You will need to fill in all the fields
sign up from the MacKeeper account page
  • Step 4. First, enter a valid email address—when you create your account, you will use this email address to do the following:
    • activate your account
    • log in to MacKeeper
    • get messages related to MacKeeper, including notifications about your MacKeeperlicense, newsletters, special offers and deals, etc. 
       
  • Step 5. Enter your password—you will use it to log in to your MacKeeper account and MacKeeper app
  • Step 6. Enter a password for your MacKeeper sign in once again to confirm 
  • Step 7. Select the I’m not a robot checkbox
  • Step 8. Optionally, you can select the checkbox to receive news, tips, and special offers
  • Step 9. Read the End User License Agreement and our Privacy Policy—when you are done, select the checkbox if you agree
  • Step 10. When you are ready, click Create Account 
  • Step 11. You’ll be logged in to your account automatically, and a message informing you that the account was created successfully will pop up

How to log in to your MacKeeper account 

  • Enter the email and password you used to create your MacKeeper account
  • If you would like to stay in the system even after you close the window, select the Remember me checkbox
  • When you are done, click Log In
  • If you prefer logging in with your Facebook account, click Log in With Facebook 
  • Enter your Facebook credentials and click Log In
  • You’ll be logged in to your MacKeeper account, and your email will show up at the top right

What to do if you forgot your MacKeeper account password 

If you forgot your MacKeeper password, don’t worry. You can easily reset it. 

forgot your MacKeeper password
  • Enter your account email address, and click Recover Your Password
forgot your MacKeeper password
  • You’ll see a notification confirming that an email will go to your inbox—close the message, and check your inbox (remember to check the Spam and Junk folders as well)
forgot your MacKeeper password
  • In the email, click Reset My Password
forgot your MacKeeper password
  • Enter your new MacKeeper password, confirm it, and click the Confirm button

What you can do with MacKeeper account 

There are many helpful account management tools included in your MacKeeper account. Below are some of the most helpful functions that your MacKeeper account has.  

  • Option 1. Change your MacKeeper email and password, and update your billing information in Account Settings 
Change your MacKeeper email and password
  • Option 2. Unsubscribe from MacKeeper newsletters, and change the settings dealing with your personal data in Privacy Settings
Unsubscribe from MacKeeper newsletters
  • Option 3. Manage your licenses under the My Licenses tab
Manage your licenses mackeeper
  • Option 4. Learn more information about other products from the Kromtech company, and get them under the Store tab
kromtech store
  • Option 5.Turn on Track My Mac, report your Mac as stolen, view Mac location reports, and more under the Anti-Theft tab
report your Mac as stolen
  • Option 6. Create a request for our Apple Certified Support Specialists to get help with tech issues—even if they aren’t related to MacKeeper
    • Select Geek on Demand from the left sidebar, and click Create New Demand 
 MacKeeper support
  • Select the corresponding problem area you have questions about
 MacKeeper support
  • Describe the issue in detail, and click Send Question—within 48 hours you will receive an email response with instructions
 MacKeeper support
  • Option 7. If you experience any difficulties with MacKeeper, start a Live Chat with the MacKeeper support team
    • Click Start live chat
 MacKeeper support
  • Type your message, and hit Return or Enter on your keyboard to send the message
 MacKeeper support


How to manage MacKeeper licenses 

  • Log in to your MacKeeper account, and select My Licenses from the left sidebar
manage MacKeeper licenses
  • Hover your pointer over My Preferences to see the management options
manage MacKeeper licenses

Here you can transfer your license from one Mac to another, manage your subscription, watch MacKeeper tutorials, and get a free system checkup from an Apple Certified Support Professional. 

How to check your license status 

On the license menu, you can check the following information: 

  • The name of the product
mackeeper license status
  • The name of a Mac the license is assigned to—hover your pointer over the information circle to see the device type and serial number
mackeeper license status
  • Your activation code
mackeeper activation code
  • The number of days left on the license
  • The license status
mackeeper license status

Fully Protected status means your license is activated. Above you will see the device name where the license is activated. 

mackeeper license status

Not Protected status means the license is not assigned to a Mac, you are not logged in to MacKeeper, or MacKeeper isn’t installed. 

mackeeper license status

How to transfer (reassign) your MacKeeper license 

mackeeper license status reassign

Hover your pointer over the My Preferences button next to the license you would like to manage. An additional menu will show up.  

If the license isn’t attached to a Mac, you will see the Assign option—to assign your license to a Mac: 

  • Click Assign
mackeeper license status reassign
  • You should see the list of all computers logged in to MacKeeper with your email address—select the Mac you would like to assign the license to and click Assign
mackeeper license status reassign
  • The license will attach to the selected Mac
mackeeper license status reassign
  • If your license is assigned to a Mac, you can unlink it or reassign to another Mac:
    • To unlink your license, hover the pointer over the My Preferences menu and select Reassign
    • Select Unlink license, and click Reassign
mackeeper license status reassign
mackeeper license status reassign
  • To reassign your license to another Mac, select Reassign from My Preferences menu, select the Mac you would like to assign the license to, and click Reassign
mackeeper license status reassign

How to manage your MacKeeper subscription 

How to cancel your MacKeeper subscription 
  • Step 1. Hover your pointer over My Preferences next to the subscription you would like to cancel, and click Manage your Subscription
cancel MacKeeper subscription
  • Step 2. Click Turn off your auto-renewal protection
cancel MacKeeper subscription
  • Step 3. Click Continue below Turn off auto-renewal
cancel MacKeeper subscription
  • Step 4. Click Turn OFF Auto-Renewal on the pop-up message
cancel MacKeeper subscription
  • Step 5. Confirm you would like to turn off the auto-renewal 
cancel MacKeeper subscription
  • Step 6. You should see a pop-up confirmation that the auto-renewal was turned off as well as your license expiration date and a button to re-activate your subscription, if you cancelled by mistake
cancel MacKeeper subscription
How to cancel the MacKeeper license auto-renewal 
  • Hover your pointer over My Preferences, and click Turn On Auto-Renewal
cancel MacKeeper subscription
  • Click Turn On Auto-Renewal
cancel MacKeeper subscription
  • You should see a confirmation notification saying the auto-renewal was turned back on with the date of the next charge
cancel MacKeeper subscription

How to manage your account settings 

In the account settings, you can change the email address and password for your MacKeeper account, manage your privacy settings as well as delete your MacKeeper account. 

How to manage your MacKeeper account  

To access your account settings, click your email address at the top-right, and select Account Settings

manage your MacKeeper account

You can change your name, email, password, profile photo and billing details on this tab. 

manage your MacKeeper account

How to change your MacKeeper account email or password 

  • To change your MacKeeper account name, email, or password click Edit next to the field you would like to change.
changeMacKeeper account email or password
  • Make your changes and click Save
change your MacKeeper account email or password

How to update your billing information 

To update your billing information, select the license you would like to change the details for, and click Update Now

update your billing information MacKeeper

How to manage your privacy settings 

In the Privacy settings, you can manage your consents for use of personal data. We use your data to improve our products and personalize our recommendations for your needs.  

  • Click your email address in the top right, and select Privacy Settings
  • Review your personal information, and make changes to your consents if needed.
  • To read our Privacy Policy, click the Privacy Policy link
  • To download a copy of your Kromtech data, click the corresponding link
  • Enter your MacKeeper account password, and click Request My Data Copy
  • You will see the confirmation, and a copy of your data will be sent to your inbox within 48 hours

How to delete a MacKeeper account  

You can easily remove or cancel a MacKeeper account.  

  • Click your email address at the top right, and select Account Settings
How to delete a MacKeeper account
  • Click Delete my account 
How to delete a MacKeeper account
  • Enter your MacKeeper account password, and click Delete
How to delete a MacKeeper account

You can also remove your account and all connected personal data at the same time. 

This will remove all your data including your billing information and your MacKeeper account. If you had an active MacKeeper subscription, it would be cancelled, and you won’t be able to use your MacKeeper license anymore.

  • Click your email address at the top right, and select Privacy Settings
  • To remove your personal data from all our systems, scroll down to the very bottom of the page, and click Delete all my personal data 
  • Enter your MacKeeper account password, and select the checkbox for consent, then click Remove My Personal Data

The MacKeeper account settings page is essential to ensuring you have a great and seamless MacKeeper experience. Go to your settings to manage licenses, update your subscription, change billing information, manage personal data, check your Mac location reports, chat with an expert, and more. 

arrow

Run Application

Double-Click on MacKeeper.pkg

Click Continue