Privacy Policy

Account registration data. You may access our Websites, without providing any of your data. However, to use the full range of Clario Services you will be required to create a proper MacKeeper Account ("Account"). To create an Account you will need to provide us with:

• Login and password;
• Name;
• Email address.
• Communication method with Customer Support (via emails, chats or calls).

Please note that within an Account creation process we will check if your email address provided therein ever gets compromised in data breaches as well as turn on monitoring of related password leaks to ensure your security. If you do not want us to enable data breach monitoring you are free to opt-out from this on the Account registration stage or turn-off the feature within the Product.

You can create a MacKeeper account using sign-in services such as Facebook Connect. These services will authenticate your identity and provide you with an option to share certain personal data with us such as:

• Name;
• Email address.

This data will pre-populate our sign up form and allow you to create an Account and use Clario Services.

Data that we receive automatically. When you enter to our Website, in addition to the data you enter yourself, we may collect some information automatically for optimizing your experience when using our products and improving the products itself, including:

• Device information;
• User configuration information;
• Cookies;
• Browser information.

Data that may be collected via Property Lists (‘plists’) while using MacKeeper or MacKeeper Premium Services. To enhance the functionality and efficiency of our technical sessions, we may utilize plists. Plists store structured data and are used for managing settings and configurations within our technical environment. We collect and use plist files to configure, manage, and optimize the security of your device. This data may include user preferences, session configurations, and other relevant technical information related to the properties and configuration settings of various programs. The data within these plists is used solely to improve device protection and does not include personal information. We securely store received information from property lists on our servers, protected by robust security measures, and retain them only as long as necessary for our business needs and to provide enhanced technical support. We do not share plist data with third parties except to comply with legal obligations, enforce our policies, or protect our rights.

By participating in our technical sessions, you acknowledge and agree to the collection and use of plists data as described.

Data collected via Products. When you use Products, we may collect different types of data, depending on a Product that you are using. For example:

Via MacKeeper StopAd extension we may collect the following information from you during use of the extension to report a webpage as suspicious or as a phishing site:

• IP address;
• Non-personalized HTTP User Agent;
• Information about your device (such as operating system, screen resolution, and timestamp);
• Browser information (name, version);
• Full URL/active tab host while browsing the web with the extension enabled (to identify phishing/malicious URLs that should be blocked);
• Screenshots of the visible areas of a browser's active tab (to identify phishing/malicious web pages and processed locally on your device). Please note that screenshots may contain your email address or similar personal details.
• Usage events and statistics which may contain your preferences, button clicks, performance statistics, memory usage, and hosts.

By default, we collect usage events and statistics while you use our web browser extension. You can change whether usage events and statistics are sent to us any time by using MacKeeper preferences and/or the extension’s Settings tab.

Via Customer Support we collect:

• Audio and/or video recording of a call/session;
• Static images of your screen, which may be captured during the session only;
• Chat correspondence;
• Telephone number (in case of a call);
• Your personal email;
• Full name;
• Mailing address;
• The password to the system (in case of remote fixes);
• Information about your device, services and software you used.

Data breach feature. Our data breach check is to enable you to reveal past third-party breaches of your personal data on the dark web and minimise the future risk of abuse of your personal data. Also, an enabled 24/7 Data breach monitor within the Product will notify you if you have been compromised in new data breaches and your personal data is exposed on the dark web based on the email address you submitted.

You may enter any email address(es) you want to check on our Website or within the Product.

The data breach check on the Website or within the Product requires us to transmit the hash of your email(s) to our third-party service provider to check if your email address has been involved in a data breach. Our partner never has your email address, only the hash of it. This is an unrecognizable jumble of numbers and letters.

Our data breach service provider will use the hash of your email address only for the purpose of checking if your email address has appeared in a data breach. Our partner uses this unique hash to determine which unique code has been violated on a specific website. The partner will check it against its repository of stolen accounts, without knowing who you are, to define if your email address (i.e. the hash email) has been compromised.

Once the check is completed by our partner, we pass its results to you. In order to display your data breaches, we may receive from the partner access to it just to transmit the results of the check to you. This may include your leaked passwords associated with the submitted email(s).

Please note that we do not use or store this information in our files or systems. We only transmit the list of leaks to display them to you via Website or Product. The data leaks are not stored but only displayed on the Website or within the Product.

You can, at any time, remove the email address(es) submitted for the check or disable data breach monitoring within the Product.

Third-party data. Some of your personal data, such as your name, email address, zip code, the last four digits of the credit card number, the type of subscription you bought, it's price, etc. may be processed and provided to us by third parties such as payment providers. Please note that we don't process information about your credit card number or other payment data - your credit card is passed directly to our payment processor and doesn’t ever go through our servers.

MacKeeper Premium Services. MacKeeper Premium Services offers remote access service to assist in diagnosing and resolving technical and system issues that appear on your computer. To perform a remote connection, an agent from Premium Services must receive your prior explicit consent to do so. Explicit consent — also known as express or direct consent — means that an individual is clearly presented with an option to agree or disagree with the collection, use, or disclosure of personal data and unambiguously signals his or her agreement.

Additionally, you can terminate the connection at any time. Agent will describe to you how to disconnect.

The entire process allows the agent to access your device remotely to diagnose any conditions that may interfere with its performance, and either repair it or provide advice on what options are available to fix the issue. By taking advantage of this service, you are giving agents permission to log in to your computer, which may contain your personal data, files, documents, etc.

We strongly recommend that you secure your sensitive files before the agent connects to your computer remotely. Please do not leave these files on your desktop, as it is your responsibility to make your valuable information inaccessible to prevent any type of data loss or corruption. To make your files inaccessible to others, you can use built-in encryption tools on your computer.

Here you can find the step-by-step instructions on how to do so:

• Mac user - https://mackeeper.com/blog/how-to-encrypt-files-on-mac/;

In addition, we would like to inform you that even if you do not secure or encrypt your files and they are stored on your desktop, agent will only search your computer in order to identify and correct any conditions on your computer that may hinder its performance and will attempt to limit their interaction with your files to a minimum.

When you request MacKeeper Premium Services, the agent will access your device remotely via third-party software, such as LogMeIn® and TeamViewer. By accepting the Terms & Conditions and Privacy Notice of our Premium Services, you, therefore, accept the Terms & Conditions and Privacy Policy of LogMeIn® and Terms & Conditions and Privacy Policy of TeamViewer. Please read all Privacy Policies that are listed above to make sure that you agree to all conditions; otherwise, do not purchase or use our service.

Children’s data. We don’t process personal data of anyone who is below the age of 13 or the equivalent age as specified by law in your jurisdiction without prior parental consent. If you are under 13 years of age, then please do not use or access Clario Services. We will delete personal data of a child under 13 which is being processed without parental consent. If you are a parent or guardian and discover that your child is using Clario Services, then you may contact us at support@mackeeper.com and request to delete that child’s personal data.

Provide you with Clario Services. We process data to provide you with a personalized experience and to maintain and improve Clario Services. This includes using the data to:

• Create and update your Mackeeper Account;
• Enable your access to full range of Clario Services;
• Perform operations within necessary to provide Clario Services, such as troubleshooting software bugs and operational problems, to make data analysis, testing, research and to monitor and analyze usage trends;

Safety and security. We use the data to help maintain the safety and integrity of Clario Services. This includes using data to:

• Prevent, detect and combat fraud;
• Enforce our Terms & Conditions.

Customer support. We use the data we collect to provide you with customer support services. This includes using data to:

• Provide you with Customer Support, “ZoomDiagnostics”, and MacKeeper Premium Services.
• Deliver or install some programs or assistance tools and software.
• Answer your questions.
• Help resolve issues in relation to Clario Services.
• Monitor and improve customer support.

Communications from Clario. We may use data that we process to communicate with you about Clario Services. For example, we will send you purchase receipts or we may send you satisfaction surveys.

Marketing. If we receive your prior opt-in consent we will contact you via email to tell you about special offers, promotions, and update you on our products or services.

We may use first-party and third-party cookies to deliver advertisements relevant to your interests. By learning your preferences, these cookies enable us to display ads tailored to you and simplify your browsing experience.

Also, for marketing purposes to deliver advertisements relevant to your interests on the social network – Facebook, we may use the services provided by the company Facebook Inc., for instance “Facebook Custom Audiences”.

For this purpose Facebook will occasionally receive your email address in order to create custom audiences. Facebook will not keep your email address and will only add to an audience list if they already have the same email address on file, independently from us.

You can find further information in Facebook’s data privacy instructions:

• Facebook as a data controller offers this data policy:
  https://www.facebook.com/about/privacy/update.
• Facebook as a data processor offers this data processing agreements:
  https://www.facebook.com/legal/terms/dataprocessing and https://www.facebook.com/legal/terms/customaudience#.
• Facebook stores data in the European Economic Area (EEA) as well as in the USA, and complies with the EU-US Privacy Shield:
  https://m.facebook.com/about/privacyshield.

You may opt out of marketing communications from us and/or prohibit us from using your email to create custom audiences at any time by using the method provided in the email (such as clicking on an unsubscribe link), or contacting us via email support@mackeeper.com.

However, to the extent Facebook processes your information provided to Facebook in order to create your profile and use its services for its own purposes, you should opt out with Facebook directly. You can control your Facebook privacy settings here.

Compliance with legal obligations. We collect your data to comply with our legal obligations. Also, we may use your data we collect to investigate or address claims or disputes in relation to the usage of Clario Services or as otherwise allowed by applicable law, or as requested by regulators or government entities.

Research and development. We may use the data we collect for the purpose of testing, analysis, research, statistics and overall development of the product and services. This also allows us to enhance safety and security and to develop new features.

We may anonymize your personal data when you stop using Clario Services. Anonymous data does not relate to a particular person, so it does not allow us to re-identify you. However, anonymous data allows us to improve Clario Services.

Specific features. We may use your data to provide you with specific features of our Products.

Business Transfers. We will not sell your personal data to any company or organization, but we may transfer your personal data to a successor entity upon a merger, consolidation or other corporate reorganization in which we may participate or to a purchaser or acquirer of all or a substantial part of Clario assets to which this application relates. In such an event, we will notify you when your personal data is transferred and becomes subject to a different Privacy Policy.

With service providers and partners. We work with third-party service providers and partners to process certain data. Such providers and partners provide us with certain services.

For legal reasons. We may disclose your data when it is required by applicable law, regulation, operating agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns.

With your consent. We may share and/or disclose your personal data in cases where we have notified you and you have provided your consent.

A cookie is a piece of data stored on the user's hard drive containing information about the user. We use some cookies to operate our Websites. You can turn off cookies in your browser, but then you won’t have access to some essential features of our website. Learn more in our Cookie Policy.

If you do want to manage cookies, here is an instruction on how to do it. For example, you can choose to turn off all cookies. The links below provide information about cookie settings for the browsers:

• Internet Explorer
• Firefox
• Microsoft Edge
• Chrome
• Safari

Also, you can opt-out by visiting the Network Advertising Initiative Opt Out page.

In the course of our operations, we may need to transfer your data outside of the European Economic Area (EEA) due to the international nature of Clario. In case of data transfers outside of the EEA, we will use all appropriate safeguards such as standard contractual clauses adopted by the European Commission.

Data security. To protect your personal data, we restrict access to it to Company’s employees, contractors, and agents who need it to perform their job duties. In addition, those who have access to personal data are subject to strict contractual confidentiality obligations and may be disciplined or have their contracts terminated if they fail to meet these obligations. We protect your data by using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure, and alteration.

Please be aware that we are not responsible for the privacy policies of other websites and services that may be linked from our Website.

If you have reason to believe that your interaction with us is no longer secure, please immediately notify us by contacting us here.

Data storage. We will retain your personal data for the period necessary to fulfill the purposes outlined in this Privacy Notice unless a longer retention period is required or permitted by law.

We may retain some of your data even after you stop using our services and your account becomes inactive in our system. We retain this data to protect our Company in disputes and proceedings, to comply with legal obligations, meet regulatory requirements, prevent fraud and abuse, enforce this agreement etc. In addition, if you would like to use Clario Services again in the future, it is easier for us to perform remote assistance when we already know the specifics of your computer and how we have helped you before.

If you wish to terminate your account or request that we no longer use your data to provide you Clario Services contact our Customer Support at support@mackeeper.com.

Access. You can request an explanation of the personal data we process about you. Also, you can request a copy of your personal data undergoing processing.

Rectification. You can correct any inaccurate data about you, or you can update your personal data.

Data portability. You have a right to receive the personal data concerning you, which you provided to us. You can make a request to transmit this data directly to another data controller in a structured, commonly used and machine-readable format. We will transmit your data directly to another controller in cases where it is technically feasible.

Erasure. You have a right to delete all personal data that you have provided to us. In case you request removal of your personal data by our Customer Support via email or call as prescribed above, it may take up to thirty (30) days to implement your request.
Note, we may retain certain information as required by law and for legitimate business purposes permitted by law.

Restrict processing. You can request us to temporarily or permanently stop processing all or some of your personal data.

Object processing. You can, at any time, object to the processing of your personal data on grounds relating to your particular situation. For example, you have a right to object to your personal data being processed for direct marketing purposes.

Opt-out of disclosure for direct marketing purposes. California Civil Code Section 1798.83 permits California residents to learn the identities of entities that received their personal data for marketing purposes and the categories of information disclosed. You may request such information by contacting us by e-mail addressed to support@mackeeper.com. Please reference California Privacy Rights in your subject line.

Please be aware that this opt-out does not prohibit our disclosure of personal data for any purpose other than direct marketing. The data we process and share may include your name, address, email address, and telephone number.

Automatic gathering of information. We collect data that you provide to us online, and through websites of unaffiliated third parties.

Automatic gathering of information by third parties. When you visit our Websites, third parties can collect personal data about your online activities over time and across different websites pertaining to your visit to or use of our and other websites.

Do-not-track requests. California residents visiting our Websites may request that we do not automatically gather and track information pertaining to their online browsing movements across the Internet. Such requests are typically made through web browser settings that control signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of personal data about an individual consumer's online activities over time and across third-party websites or online services. We currently do not have the ability to honor these requests. We may modify this Notice as our abilities change.

The CCPA has extended California residents' data protection rights. However, we have already guaranteed all these rights and described them precisely in this Notice as well as a means of rights exercising. Please refer below to investigate.

Right to be informed. Please find a list of personal data we collect about you and your activity, sources and business purposes of personal data collection, and third parties we may share your personal data with in the Section 3 - 7 of the Notice.

Your Right of access, Data portability, and Right to delete are prescribed by Section 10 of the Notice.

• via email support@mackeeper.com;
• via your Account.

Notice, the CCPA envisages some specific requirements related to the exercising of these data protection rights. Considering them we may:

• respond to your request within forty-five (45) days of receiving the request;
• provide you with personal data we collected about you no more than twice in a 12-months period (categories and specific pieces of collected personal data, business purpose and sources of collection, categories of third parties personal data is shared with);
• NOT provide you with personal data if we cannot verify your identity. You shall provide us with sufficient information allowing us to verify you as the person about whom we collected personal data. However, we do consider requests made through your Account sufficiently verified.
• NOT transmit your personal data to another entity.

Also, please be aware that we are allowed to maintain personal data after a deletion request is received as permitted by the CCPA (for instance, for the purposes of detection of security incidents, repair errors, compliance with legal obligations, transaction completion).

We want to draw your special attention that Clario does not sell, rent, or trade your personal data to anyone.

Non-discrimination right. We definitely will not discriminate (including, by denying Services, charging different prices for Services, providing different quality of Services) against you for exercising any of your CCPA data protection rights.

Clario works with incoming calls from people who need our help. If you use Customer Support as a part of Clario Services, an agent from Customer Support may call you only upon your request, or if you have scheduled a call according to a mutual (oral and/or written) agreement between you and the agent.

Nevertheless, if you do not want to receive any calls from Customer Support, you can always request an agent to put you on our internal “Do Not Call” list during the call/session. You may also request to be put on the internal “Do Not Call” list by clicking here. Please note that it may take up to thirty (30) days for your request to be implemented.

All changes will be published on our websites and we recommend reviewing it to stay up to date. If we make any changes that we feel may affect your privacy rights, we will notify you by email or by displaying the information within our products or on the website.